Job Description

As part of an exciting expansion within our Housing Department, we're looking for passionate and dedicated Community Safety Officers to join our growing team at Wythenshawe Community Housing Group (WCHG) -- with the successful applicants joining us in January 2026.
These new roles form part of our ongoing commitment to delivering safer, stronger, and more resilient communities across Wythenshawe. We'll also be advertising several other opportunities within the department, so if this isn't quite the right role for you, there may be another that's a perfect fit!
About the Role
As a Community Safety Officer, you'll deliver a proactive, customer-focused and effective anti-social behaviour (ASB) and community safety service. You'll take ownership of ASB casework, working with residents, partners, and colleagues across the business to resolve issues, promote community cohesion, and help residents feel safe in their homes and neighbourhoods.
You'll work within the framework of housing and ASB legislation, using early intervention and enforcement tools appropriately, while maintaining a strong focus on prevention, support, and tenancy sustainability.
Key Responsibilities
Manage a caseload of ASB and community safety cases, ensuring timely and effective resolution
Investigate and action complex cases in line with WCHG policies, procedures, and legal responsibilities
Use ASB tools and powers to prevent tenancy breakdown and promote tenancy sustainment
Work closely with tenants, partner agencies, and community organisations to develop collaborative responses to local issues
Ensure all casework is accurately recorded and monitored, maintaining high standards of data quality and confidentiality
Contribute to community initiatives that prevent anti-social behaviour and promote resident wellbeing
Support WCHG's wider community safety objectives through proactive engagement and partnership working
What We're Looking For
Strong understanding of community safety, anti-social behaviour, and tenancy sustainability
Proven experience delivering excellent customer service, ideally in an ASB or tenancy management role
Experience handling complex cases and using appropriate enforcement or intervention measures
Excellent communication and interpersonal skills, with the ability to work collaboratively and professionally with partners and residents
Empathy, resilience, and a commitment to achieving positive outcomes for communities
Good working knowledge of relevant legislation and best practice in community safety and ASB
A housing-related qualification (desirable but not essential)
A full UK driving licence and access to a vehicle is essential due to travel between sites.
Application Deadline - Sunday 26th October
Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!
Why join us?
As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with 195m estimated investment, leaving a lasting legacy in our communities.
INDMED
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
Awarded 'Investors in People' Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with 195m estimated investment, leaving a lasting legacy in our communities.

Skills Required