Job Description

Job Title: High Street Community Safety Officer

Reporting to: BID Manager

Location: Northfield, Birmingham

Hours: 36+ (covering Mon - Sat)



Role Overview:



As a High Street Community Safety Officer, you will serve as the first point of contact for members of the public, local businesses, and stakeholders within Northfield Town Centre. You will represent the BID with professionalism, integrity, and enthusiasm, ensuring a welcoming and safe environment while promoting the area's offerings and supporting BID initiatives.



This is a highly visible, public-facing role requiring stamina, adaptability, and a proactive attitude. You will be expected to lead by example and maintain a positive presence throughout your shift.



Key Responsibilities:


Customer and Public Engagement


Provide exceptional customer service to members of the public in line with BID and company standards. Welcome and orientate visitors, promoting local attractions, events, and services. Act as a visible, approachable presence to enhance the visitor experience.

Business Liaison


Conduct regular visits to local businesses to promote BID initiatives and gather feedback. Address and escalate issues raised by businesses, ensuring timely and satisfactory resolution. Distribute BID communications and promotional materials to businesses and the public.

Safety and Environmental Monitoring


Identify and report environmental concerns (e.g., graffiti, fly-tipping, damage to infrastructure). Monitor and report incidents of anti-social behaviour in accordance with site and company protocols. Collaborate with local police, council wardens, and other stakeholders to support community safety.

Operational Support


Assist with the delivery and promotion of BID-led events and campaigns. Undertake administrative tasks as required, including office-based project support. Maintain awareness of BID projects and initiatives to inform businesses and the public.

Technology and Communications


Operate radio communications and body-worn cameras in line with policy. Submit monthly performance reports and contribute to quarterly presentations for the BID Board.

Person Specification:


Excellent interpersonal and customer service skills. Strong verbal communication and active listening abilities. Good local knowledge of Northfield. Confident, outgoing, and approachable personality. High levels of stamina and resilience for outdoor, on-foot duties. Flexible and adaptable approach to tasks and working hours

Desirable:


Previous experience in a public-facing or community engagement role. Familiarity with BID operations or town centre management. Basic administrative and social media skills.

Expiration date:
September 21, 2025


Location:
Northfield, Birmingham, UK


Job Title:
Community Safety Officer


Hours:
36+h / week


Rate:
12.60 - 12.95 / hour