Job Description

The BE Group of Companies is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost-effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994 and have pioneered the advance in service levels to our clients both in technological development and first-class personal service. Our long list of awards a testament to our continual drive to support and develop our teams and provide the best service in our industry.

Our vision - 'Together, we are building the business lifestyle that everyone wants'.

To assist in providing an outstanding service, we require a charismatic

Community & Service Assistant.

You'll be based in our Southampton business centre in a small but busy team managing and representing brands such as BE Offices, Headspace and BESpoke, reporting to the Centre Manager. In return, we pay a competitive salary and offer a host of benefits, listed below.

You'll be dealing with clients every day, so professionalism and self-presentation are of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as

BCA's Business Centre of the Year, featuring in the

Sunday Times Top 100 Best Small Companies to Work For

Top 100

for 7 consecutive years. We are also

Investors in People accredited.

If you can juggle tasks with a smile on your face and deliver great customer service then this role could be for you. We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.

Service & Reception

Ensuring meeting rooms, offices and communal areas are tidy, safe and welcoming Greeting clients and visitors and acting as front-of-house support Managing incoming and outgoing post Handling meeting room bookings, catering orders and client requests Providing administrative and clerical support including filing, data entry, reports and mailings Booking chargeable services such as couriers and taxis Issuing keys, swipe cards and welcome packs for new clients Supporting the Centre Manager with weekly and monthly activities and events

Community & Client Experience

Acting as a main point of contact for key clients in Southampton Building strong relationships with clients and encouraging engagement in the centre Onboarding new clients, including welcome communications and initial meetings Maintaining up-to-date knowledge of our services and packages Supporting member communications via email, phone and newsletters

Events & Engagement

Assisting with the planning, promotion and delivery of business, social and networking events Helping source partnerships and local collaborations to add value for members Promoting events and centre activity through social media platforms including LinkedIn, Instagram and TikTok Greeting clients and visitors and acting as front-of-house support Managing incoming and outgoing post Handling meeting room bookings, catering orders and client requests Providing administrative and clerical support including filing, data entry, reports and mailings Booking chargeable services such as couriers and taxis Issuing keys, swipe cards and welcome packs for new clients Supporting the Centre Manager with weekly and monthly activities and events

Role Related Development:

To understand the principles of Health and Safety and Security procedures To support our Service Success Chain Local area and basic product knowledge Attend training to develop relevant knowledge and skills Training and development to help you progress not only in the company, but as a person too
The above accountabilities are not exhaustive of your duties and may change over time as the Business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.

Qualification and Education -

GCSE's or above in Business Related Area - Desirable

Experience -

Minimum 1 year of customer-facing work experience, both face-to-face and telephone - Essential

Skills and Abilities -

Proficient in Word and Outlook - Essential

Excellent telephone communication skills - Essential

Face-to-Face customer service skills - Essential

Switchboard skills - Desirable

Front of house management skills - Desirable

Work Requirements -

Full-time position working mainly business hours Monday to Friday - Essential

Occasional irregular hours if required to meet business needs - Essential

Company Benefits:

Annual Leave

20 days holiday (for your first year of employment, increasing with years of service) plus bank holidays Paid day off for your Birthday Buy and sell up to 3 days' holiday or carry up to 3 days unused annual leave to the subsequent year

Benefit Schemes

Healthcare (plus partners/dependants) Dental Care Life Assurance Pension Corporate Eye Care Season Ticket Loan Loyalty of Service Rewards Cycle to work scheme Quit smoking reward and recognition scheme Access to our onsite Gym Flu Vaccine Jab Employee Assistance Programme New starter lunch voucher

Other

Up to 3 days paid leave per year to support a local charity of your choice
Terms and Conditions apply
Job Types: Full-time, Permanent

Pay: From 26,500.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Life insurance Private dental insurance Private medical insurance Sick pay
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person