Job Description

Job Purpose

Reporting to the Community Sports Development Manager, the post holder will be the acting duty Team Leader if the Manager is not on shift.

The Community Sports Centre staff are the public face of Ivybridge Community College. They are often the first person a visitor sees, the first voice they hear over the telephone or the first message they receive via email. It is important that the post holder therefore conducts themselves in a professional and knowledgeable manner to give visitors to the Community Sports Centre a good first impression and that all enquiries are dealt with effectively.

The post holder must have excellent communication skills, the ability to speak well and convey information clearly. They should also be a good listener and able to understand and respond to visitor and client needs.

Duties and responsibilities

1. To undertake all daily routines, including being the first point of contact at the Community Sports Centre.

2. Undertake general reception duties, answering routine enquiries, both via telephone and face to face and signing visitors in and out of the facility.

3. Take bookings for fitness suite inductions, lettings and holiday activities both face to face and over the telephone.

4. Operate the till system and process customer payments.

5. Check that the customer has completed all relevant paperwork to a satisfactory standard, before they begin to use any facilities.

6. Ensure new users are aware of the code of conduct and complete a centre induction.

7. Oversee the usage of the centre by members of the public, in line with the directions provided by the Community Sports Manager.

8. Oversee the work of junior team members during the shift, in line with directions provided by the Community Sports Manager, ensuring that any issues or concerns are escalated up to be dealt with.

9. Ensure that all users of the facilities adhere to the agreed terms and guidance.

10. Ensure that the Community Sports Centre's protocols and operating procedures are followed at all times.

11. If required to do so, act as first aid cover for the site.

12. Complete the setting up and taking down of sports equipment, before and after customer use.

13. To keep all areas of the Community Sports Centre clear of clutter, clean and tidy.

14. To help to ensure that the premises are looking their best, reporting any concerns to the Community Sport Development Manager.

15. As a premises key holder, unlock/lock areas for hire.

16. Under the relevant guidelines, act as point of contact within the fitness Suite and Strength Training Room, to assist and provide guidance to people on their training needs.

Other Responsibilities

1. Handle all confidential correspondence with discretion and in line with the Trust and Ivybridge Community College's Data Protection protocols.

2. Use appropriate ICT packages as required.

3. Set up files and up-date where necessary.

4. Provide support to other members of the community sports centre.

5. To maintain acceptable personal standards of professional dress and behaviour.

General

1. Preparing and contributing to Trust wide development by sharing best practice and professional feedback.

2. To assist with the production and analysis of regular reports on activity for use at management meetings and feedback, as appropriate for the role.

3. To maintain designated databases / files in accordance with Trust policies for data governance, as appropriate for the role.

4. To comply with and promote all Trust policies, including Safeguarding, Health and Safety, and Equality & Diversity.

Person Specification

Qualifications:

Good general education with GCSE or equivalent in English and Mathematics.

Essential

Level 2 fitness instructor qualification (minimum) or level 3, or working towards with equivalent demonstrable experience.

Essential

Level 2 coaching qualification (minimum) or level 3, or working towards with equivalent demonstrable experiences.

Desirable

First aid qualification preferably First Aid at Work, or willingness to obtain.

Essential

Willing to undertake personal development through training and other learning activities.

Desirable

Job Types: Part-time, Permanent

Pay: 12.85-13.26 per hour

Expected hours: 10 per week

Benefits:

Company pension Cycle to work scheme Employee discount Free flu jabs Free parking On-site gym On-site parking Sick pay
Schedule:

Weekend availability
Work Location: In person

Application deadline: 21/07/2025
Expected start date: 23/08/2025