Job Description

Community Support Officer (PO2) - Admin & Clerical
Lisburn BT28
Temporary (24 weeks initially)
20.98 per hour
37 hours per week
Job description
As a member of the Community Development & Resources Team the post holder will be required to:

• Develop and manage the Community Support Service whilst striving at all times for continuous services improvement.
• Manager and motivate staff to deliver a needs based service which is delivering effective and efficient outcomes and outputs.
• Manage programmes, with a focus outreach to Community/ Voluntary organisations, in compliance with legislation, regulations and internal and external processes.
• Assume any other related duties relevant to the role reasonably delegated by the Community Development & Resources Manager, this will include attendance at meeting and participation in an interchange of duties with the Community Facilitates & Resources Officer to cover sickness, annual leave, staff vacancies etc.

KEY DUTIES AND RESPONSIBILITIES:

• Oversee the operational management, staff supervision & development of the Community Support team and establish appropriate targets to promote effective community engagement and ensure the outputs are in accordance with the Council's Community Development & Good Relations Strategies.
• Develop and maintain good communication links within the voluntary and community sector by encouraging effective networking and promotion of best practice in community development & good relations.
• Develop local policies, service level agreements and systems to ensure the efficient delivery of a need based service that is effectively promoted and communication to all stakeholders.
• To be responsible for the co-ordination and completion of reports, financial claims and monitoring templates for internal and external stakeholders.
• To monitor the performance of all Community Support functions and take corrective action in order to resolve any adverse variances.
• Work across the Community Development & Resources Team and Cultural & Community Services unit on collaborative initiatives and opportunities.
• Assist with management of all budgetary control issues across Community Support, ensuring adherence with Council's accounting manual.
• Ensure compliance with Council policies and procedures and operate within the highest standards of management and personal behaviour, which reflect the core values and behaviours of the organisation.
• Promote equality of opportunity and access in service delivery and in employment of staff through the mainstreaming of equality within the Council.
• Ensure the provision of high standards of customer care across the services and promote and manage the service effectively and communicate in a way, which enhances and promotes the public image and overall reputation of the Council.
• The services falling within the responsibility of the post are as follow:
• Community Development & Support
• Good Relations
• Administration

Note: The post holder should be aware that the responsibilities and functional areas of the post may be subject to change as a result of organisational change. The Council therefore reserves the right to change the duties of the post by adding to or amending the range of functional responsibilities. The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation.
CRITERIA
QUALIFICATIONS
- A degree level qualification in relevant discipline.
EXPERIENCE
- Three years' relevant experience managing Community Development or Good Relations programme within at least 3 of the following areas:-

• Supervision of staff and/or volunteers
• Working with a range of stakeholders to achieve effective outcomes
• Policy assessment & development
• Managing a budget
• Delivering a community event

Where applicants do not hold the qualifications as outlined in 1.1, they must demonstrate a minimum of six years' experience as outlined in 1.2.
KNOWLEDGE

• A working knowledge of legislation and regulations around community development, good relations budgetary control and staff management
• A clear understanding of issues facing local communities locally and across Northern Ireland.
• A good understanding of workings of local government and wider environment and political context in which it operates.

ADDITIONAL
It is essential that applicants hold a full (i.e. not provisional) and current UK driving licence and access to a car or * have access to a means of transport which would enable the applicant to carry out the duties of the post. *
Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation.
Please note only those candidates shortlisted may be contacted.

Platinum Recruitment