Job Description

Job Overview

The role of the Community Support Officer will be to provide high-quality information, advice, and assistance to individuals and families facing social, financial, or personal challenges.

Working within a community-based setting, you will empower clients to understand their rights, access essential services, and navigate complex systems such as housing, benefits, and health and social care.

The ideal candidate will have strong communication and problem-solving skills, a deep understanding of social support networks, and a genuine commitment to promoting equality, inclusion, and positive change.

Responsibilities

Responsibilities will include, but are not limited to:

Providing clear, accurate, and confidential advice to residents on a range of issues, including housing, welfare benefits, employment, debt, and local services. Supporting clients in completing forms, applications, and appeals (such as benefit claims and housing applications). Advocating on behalf of clients when liaising with statutory and voluntary organisations. Keeping detailed and accurate records of all interactions, ensuring information is handled confidentially and in line with data protection policies. Signposting or referring clients to other specialist agencies or support services when appropriate. Building and maintaining strong partnerships with local authorities, housing providers, charities, and community networks. Taking part in community engagement and awareness-raising activities to connect with local residents. Staying informed about changes in legislation, local policies, and best practices that affect the community. Participating in regular supervision, training, and team meetings to support learning and development. Carrying out other reasonable duties within your skills and capabilities to meet the needs of the organisation.

Skills & Qualifications

Excellent communication and interpersonal skills. Strong organisational and administrative ability. Confident use of Microsoft Office and digital tool. Knowledge of GDPR and the Data Protection Act 2018. Awareness of local community issues and opportunities relevant to Middleport Matters' mission. Administration-related training or relevant transferable qualifications.
To request a full role description and application form for this role, please email info@middleportmatters.co.uk

Job Types: Part-time, Permanent

Pay: Up to 13.50 per hour

Expected hours: 12 per week

Benefits:

Company pension On-site parking
Work Location: In person

Application deadline: 21/11/2025