Job Description

Community Support Worker

Hours:

35 hours per week, Monday to Friday.


All team members must work flexibly on occasions to meet the needs of the Charity and the people we support.

Purpose of the Post:

Provide specialist support services to women and men who are accessing our services in the community.

Specific Responsibilities

Deliver specialist support services to women, men and children who are accessing our services. Work with women, men and children in an empowering and engaging manner. Support women to undertake and engage in initial and on-going needs assessments, risk assessments, safety plans and support plans. To case hold and provide ongoing support as needed. To Follow up referrals and notifications from other agencies. Support women, men and children to have a voice within the organisation and the sector, for example, encouraging them to complete surveys, give feedback and attend associated events. Support, signpost, provide advocacy and refer women and children to the services they wish to engage with for example social services, the police, parenting, health, legal, DWP, housing, homelessness, recreational, educational and cultural services and also CWA's other internal services. Create and submit referrals and reports to MARAC, core group, child protection conference and other similar meetings when directed, ensuring completion of all tasks allocated to CWA. Ensure accurate and timely records are maintained in relation to all aspects of the service and case work, including inputting information into our Information Management System. Assist in producing qualitative and quantitative data, including for example, the creation of case studies. To assist, when directed, with the delivery of group and educational programmes.

General Responsibilities

Contribute to the:


Development and achievement of our Vision, Mission and Objectives. Promotion of our values, culture and aspirations. Creation of a safe, supportive and explorative working environment. Promotion of Equity, Diversity and Inclusion. Upholding of our Policies and Procedures.

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances

Closing Date: 3rd July 2025


Due to the nature of these roles, they are only open to

female applicants

(Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts.


Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.