Job Description

FULL TIME - 37hrs

Rolling 2 week rota.

Monday - Thursday 0900 to 1700, Friday until 16:30

2nd week - 1100 to 1900, NWD Friday, Saturday 0900 to 1630

HCC social inclusion lot 3 - Hants East - provides supported accommodation for adults who are homeless or at risk of homelessness. This service also provides community / in-reach support to individuals who are placed in temporary accommodation by East Hampshire Council or are having difficulties maintaining their tenancies in their own accommodation.

Our aim is to provide person-centred support to our clients, empowering them to maintain their existing tenancies and / or gain the life skills they require to move on to more independent living.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

JOB PURPOSE

To lead on the case management of clients and be part of a team that provides support to clients living in the community to keep them safe and help them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps

MAIN RESPONSIBILITIES

To assess the needs of each client, helping to develop their individual support plan to achieve their goals

To produce and regularly review comprehensive client-based risk assessments

To manage a caseload of clients on a one-to-one basis

To support clients to gain and/or maintain accommodation or achieve their outcomes/ goals

To engage with local authorities, health providers and other agencies, creating and maintaining positive working relationships to maximise the opportunities available to clients

To lead on client activities to help them gain practical life skills

To support clients with managing their finances, paying rent, managing arrears and accessing benefits

To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering

To support clients in trauma informed and psychologically informed ways

To adhere to safeguarding responsibilities, following our safeguarding policy and procedure

To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures

To provide basic first aid assistance until help arrives (full training is provided)

To work confidently and efficiently when lone working

To maintain accurate records on our client management system and ensure these are stored in line with GDPR

To maintain confidentiality

To represent the organisation in a professional manner

To carry out any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS

This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.

This role will require a full drivers' licence and access to a vehicle

This role will require you to work flexibly across several sites

This role will require you to work with clients on a one-to-one basis

This role will require you to work nights and/or weekends

This role will require you to lone work

ESSENTIAL CRITERIA

Strong communication skills, both verbal and written

Clear verbal and written English

Good keyboard skills for data inputting

Good working knowledge of Microsoft Outlook, Excel, and Word

Confident and assertive manner

Ability to self-motivate as you will work on your own

Effective team working

Ability to respond calmly to crisis

Deal promptly with and effectively react to challenging situations

Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

Experience of managing a caseload of clients

Understanding of risk assessment and person-centred, outcomes-based delivery

Understanding of the complex support needs of people experiencing homelessness or those with complex needs

Knowledge of voluntary and statutory agencies, housing regulations and the benefits system

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.


Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.


We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.


We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.