Job Description

Come and join us at Leigh Moss Community Hub, based at Leigh Moss Hospital, Liverpool L14.
We are currently looking for a Support Worker to join our team.
This is an exciting role that will focus on supporting older people within our community that have a diagnosis of dementia or a severe and enduring mental illness.
There will be plenty of opportunities to work closely with our Multidisciplinary Teams, our colleagues within primary care and the voluntary and social enterprise sector. You will be able to deliver 1-1 care and intervention (mental health and physical health screening i.e. taking bloods and ecg's) and deliver groups supported by our experienced staff members.
We can offer you a variety of career development opportunities through our in-house training packages in addition to continual healthcare and professional development within Mersey Care.
We welcome applications from inpatient and adult health care settings as your skills will be transferable and we can offer you our specialist experience and training.
Main duties of the job
The aims of this work could include:
Support diagnostic care pathways (physical health screening and monitoring i.e take blood pressures, bloods, complete ecg's)
Reducing social isolation/loneliness by supporting the person with social re-engagement
Introducing the person to community resources
Signposting and supporting people to groups within the community and accompanying them to groups initially to build confidence
Supporting the person to attend appointments as part of care plan eg housing, GP, benefits advice
Supporting the person to address challenges within their current environment as part of care plan ie reduce clutter etc
Supporting person to leave the house to increase confidence as part of graduated programme
Supporting person to carry out community-based activities of daily living eg shopping
To carry out mindfulness/anxiety management on individual/group basis as appropriate
Support post diagnosis groups
To identify and develop resources of appropriate community resources available within the area
To introduce person to new hobbies /interests/ activities and link them with Life rooms / other appropriate local VCSE provision
To support the person to develop social networks
To support the person to structure time/ planning for week to increase engagement
To consider establishing /facilitating peer support groups
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Details
Date posted
17 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,625 to 25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
350-MHC7340075
Job locations
Leigh Moss Hospital
7 Thomas Lane
Liverpool
L14 5NR
Job description
Job responsibilities
To coordinate the assessment and delivery of a planned programme of care with guidance andindirect supervision from a qualified practitioner and to contribute to formal assessment anddelivery of an individuals plan of care.
To assist with activities of daily living, social, recreational and occupational activities as agreed inthe service user care plan.
To report general observations and provide feedback to a qualified practitioner both verbally andin written formats, if required. This should include any concerns arising from the service userphysical or mental health.
To contribute to effective running of the service by providing and receiving information to/fromother departments or services. Ensure this information is provided in the most effective way i.e.telephone, fax or in writing.
To assist service users with self-administration of oral medication and ensure any concerns /issues about medication are reported back to a qualified practitioner.
To use a variety of verbal and non-verbal skills to overcome communication barriers presented byservice users due to their mental health needs.
To contribute to maintaining a safe environment for service user in the community (whereappropriate).
Please refer to the attached for a full list of duties and responsibilities. Job description
Job responsibilities
To coordinate the assessment and delivery of a planned programme of care with guidance andindirect supervision from a qualified practitioner and to contribute to formal assessment anddelivery of an individuals plan of care.
To assist with activities of daily living, social, recreational and occupational activities as agreed inthe service user care plan.
To report general observations and provide feedback to a qualified practitioner both verbally andin written formats, if required. This should include any concerns arising from the service userphysical or mental health.
To contribute to effective running of the service by providing and receiving information to/fromother departments or services. Ensure this information is provided in the most effective way i.e.telephone, fax or in writing.
To assist service users with self-administration of oral medication and ensure any concerns /issues about medication are reported back to a qualified practitioner.
To use a variety of verbal and non-verbal skills to overcome communication barriers presented byservice users due to their mental health needs.
To contribute to maintaining a safe environment for service user in the community (whereappropriate).
Please refer to the attached for a full list of duties and responsibilities.
Person Specification
Qualifications
Essential

• Health and Social Care Level 2 qualification or equivalent experience

Desirable

• Care Certificate
• Phlebotomy trained
• Physical Health competency basic passport
• MEWS
• Level 2 Smoking Cessation
• Good standard of education
• Qualification in craft, domestic skills, leisure or health equivalent to City & Guild Part 1, or 2 year experience working in a health setting
• Willing to work towards Level 3 Health Care qualification

Experience/ Knowledge
Essential

• Experience of working in a care setting
• Understanding of issues of confidentiality

Desirable

• Experience of individuals with mental health problems or personal lived experience of mental health problems

Values
Essential

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Skills
Essential

• Able to communicate effectively
• Ability to work as a member of a team
• Ability to demonstrate a nonjudgemental attitude
• Ability to work on own initiative under the supervision of a qualified practitioner
• Ability to provide support and guidance to junior staff

Person Specification
Qualifications
Essential

• Health and Social Care Level 2 qualification or equivalent experience

Desirable

• Care Certificate
• Phlebotomy trained
• Physical Health competency basic passport
• MEWS
• Level 2 Smoking Cessation
• Good standard of education
• Qualification in craft, domestic skills, leisure or health equivalent to City & Guild Part 1, or 2 year experience working in a health setting
• Willing to work towards Level 3 Health Care qualification

Experience/ Knowledge
Essential

• Experience of working in a care setting
• Understanding of issues of confidentiality

Desirable

• Experience of individuals with mental health problems or personal lived experience of mental health problems

Values
Essential

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Skills
Essential

• Able to communicate effectively
• Ability to work as a member of a team
• Ability to demonstrate a nonjudgemental attitude
• Ability to work on own initiative under the supervision of a qualified practitioner
• Ability to provide support and guidance to junior staff