Job Description

POST:

Community Support Worker (part time)

LOCATION:

Emmaus North Staffs, Hanley, Stoke-on-Trent, ST1 5HQ

SALARY & HOURS:

This role is available between 24 hours per week role (15,725) up to 32 hours per week (20,965)

HOURS OF OPERATION:

The job will be majority Monday to Friday weekday hours, with some flexibility for occasional evening or weekends to meet customer needs

Purpose of the Job:

You will take a lead on referrals and requests for support where individuals and families are referred to us to tackle household furniture poverty but are often in need of more support than this. You will deliver one-to-one intervention appointments and create an agreed support plan for individuals and families who have experienced homelessness, or who have recently been rehoused, and find themselves in furniture poverty. They will be low-income families who need support to ensure that they are drawing down all applicable benefits, that they are accessing financial support for loans and debts, and that they are receiving other support and interventions they need. You will also apply for individual grants to secure essential items of furniture &/or appliances which are missing from their home.

You will ensure that any health, well-being, risk and safeguarding support needs are identified, and signposted to relevant agencies and organisations to improve their family well-being. You will follow up and review the support plan in place. You will monitor and evaluate the process and outcomes.

Main Duties:

? Responsible to lead our established referrals scheme and requests for support liaising logistics with the Retail and Van Team

? Intervention - one-to-one Situational Support Assessment sessions. Creation and administration of a Support Plan. Financial situation. Identifying vulnerabilities, risk, safeguarding, health and well-being. A furniture and appliance need will be confirmed

? Managing appointments, arranging follow-up calls and actioning of a Support Plan.

? Working alongside partners such as Expert Citizens, Saltbox's Money Matters & Restart teams, CAB, Disability Solutions, and many other local delivery organisations, to create a person-centred solution alongside, and directly for, each client

? Applying for individual crisis funds for customers in need

? Make onward referral and signpost where necessary, including supporting the transition to other services

? Liaise with professionals and organisations across the area including referrers and partners

? Deliver support in a person-centred way which builds confidence, identifies each persons' strengths, skills, and abilities, and helps people to move forward towards independence

? Participate in team meetings and to share learning, client outcomes, and good practice with relevant colleagues

? Ensure that client notes and information are recorded in an accurate and timely manner and kept updated, and to develop case studies and evaluation records

? Work in line with all relevant safeguarding policies and procedures, ensuring concerns are escalated appropriately

? Act in a way that is consistent with the principles embedded in Emmaus North Staffs

Values and Behaviours:

Create and maintain a culture of respect always challenging and rooting out discrimination and stigma

Demonstrate a consistent belief in people and tenacity in supporting people to improve their future

Be passionate about our work and inspire others to feel the same

Be committed to doing things well and always look for opportunities for improvement

Model excellent partnership and team working

If you are passionate about making a difference in the lives of others and possess the necessary skills to support individuals in need, we encourage you to apply for this rewarding position as a Support Worker.

THIS POSITION HAS BEEN KINDLY SUPPORTED BY THE NATIONAL LOTTERY REACHING COMMUNITIES FUND

Job Type: Part-time

Pay: 15,725.00 per year

Expected hours: 24 per week

Benefits:

Company pension Employee discount
Application question(s):

Please briefly tell us about when you have worked in a person-centred way?
And what you learnt from this?

Please tell us about any 'lived experience' you have in this area of work? We have scheduled for either Monday 15th Sept or Thursday 18th Sept for interviews. Please confirm if you can can make one or both of these? And also if there are any times that day you cannot make?
Work Location: In person