Job Description

We have an exciting opportunity for 2 x Community Training and Engagement Officers to join the West Mercia team in West Mercia, one role is for 30 hours per week and the other for 22.5 hours per week, actual hours can be discussed at interview. Please state on your application which role you are interested in.
You will be responsible for ensuring the delivery of excellent services to victims of crime through community-based education and training by raising awareness of local services through a variety of engagement activities.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you...
County/Borough
Worcestershire
Office location
Home Working
Full time/Part time
Part time
Hours per week
30 & 22.5 hours per week- 2 x roles
Work schedule
Flexible
Basic Salary
FTE 26,830.20 per annum 30 hours- 21,464.16 per annum, 22.5 hours- 16,098.12 per annum
Allowances
Home Working
Contract type
Permanent
DBS required?
Enhanced
Police vetting required?
No
Closing Date
30/09/2025
Ref No
6316
Documents
(PDF, 228.81kb)
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role
This is an exciting opportunity to get out and about in the local communities, raising awareness of the wide variety of services that we offer to victims of crime across West Mercia.
Key Responsibilities:

• To develop and coordinate a range of engagement and promotion activities aligned to the priorities of the local service.
• To develop and deliver a variety of training packages to relevant community partners promoting the work of Victim Support services.
• To develop and expand awareness of support available, from the local service, people affected by crime with partner agencies and community groups.
• Promote effective communication channels for service improvement and innovation including participation in regular team meetings, sharing local issues, feedback and learning with other colleagues.
• Uphold and promote the values of Victims Support and treat colleagues and service users in a fair and non-discriminatory way.

About You:
It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner. The post is for 30 hours per week, and a degree of flexibility is necessary. This role will work from home but will have regular travel across the West Mercia.
You will need:

• Experience of presenting to, training, and developing people.
• Experience of partnership working, engaging with organisations and building relationships.
• Experience of gathering, managing and presenting data in reports and presentations.
• Ability to communicate sensitively and effectively both verbally and in writing with a wide range of people.
• Understanding and knowledge around the management of personal data and compliance with data protection legislation including
• Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner.
• Ability to work effectively as part of a team.
• Ability to build and sustain relationships.
• Where relevant the ability to manage conflicting volunteer and staff opinions and organisational demands.
• Experience of developing and delivering presentations, talks, training or workshops

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Please see attached and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Skills Required