Job Description

As a Complaints Advisor, you will be responsible for managing and resolving client complaints in a professional services setting. This role requires a detail-oriented individual who can ensure legal compliance and maintain a high standard of service.

• To prepare correspondence and documents in response to complaints received by the firm.
• To investigate and review complaints received by the firm
• To suggest a strategy, for COLP approval, to resolve complaints including, where appropriate, the appropriate remedy to conclude the matter.
• Recording and diarising complaints on Case Management systems as appropriate.
• To administer records and filing relating to complaints matters including updating the complaints log.
• To make appointments, arrange meetings and to maintain an up-to-date diary
• To provide support to the practitioners and management as required.
• To attend clients both in person and on the telephone and to provide such support in a professional and friendly manner in keeping with the firm's standards for client care.
• To undertake any specific training when required to do so and overall to have a responsibility towards self-development.
• Other duties commensurate with the post as designated from time to time by the Directors.

Complaints Advisor- LegalMon-Friday with flexible working available
A successful Complaints Advisor should have:

• Experience in handling complaints within the professional services industry.
• A strong understanding of legal compliance and regulations.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using relevant software and tools for record-keeping and reporting.
• The ability to work effectively under pressure and meet deadlines.

This small-sized professional services company operates within the legal industry, delivering specialised expertise to its clients. With a focus on client satisfaction, the company fosters a collaborative and efficient working environment in Seaford.

• A competitive salary
• Monday to Friday work schedule with hybrid working opportunities.
• A permanent role offering stability and growth in a legal department.
• A supportive and collaborative working environment in Seaford.
• Opportunities to enhance your skills and advance within the professional services industry.

If you are passionate about delivering exceptional client service and meet the criteria above, we encourage you to apply

Skills Required