Job Description

Join Our Dynamic Team at PCS Legal

Are you passionate about conveyancing and ready to make a significant impact? PCS Legal, a family run leading firm renowned for its excellence and commitment to client satisfaction, is looking for dedicated professionals to join our dynamic team. We pride ourselves on delivering top-notch legal services and fostering a collaborative, innovative work environment.

As an award-winning legal firm ranked within the top 4% of firms dealing with conveyancing and property in the UK, we are committed to ensuring all clients receive the highest possible standard of advice in relation to the property and law services we provide.

We believe that our employees are our greatest strength, and we are dedicated to creating an inclusive and supportive workplace where everyone can thrive. Whether you are an experienced Fee Earner, a skilled paralegal, or an enthusiastic graduate looking to start your career in property law, PCS Legal provides ample opportunities for professional growth and development.

As part of our team, you will benefit from a range of personalised staff benefits, ongoing training and development programmes, competitive salary packages, and a culture that values work-life balance.

We encourage innovation, support professional growth, and offer a collaborative environment where your ideas and contributions are valued.

The Role

A position has arisen in our Basildon offices for a Complaints and Compliance Administrator. The candidate will be required to have previously worked in similar environments.

Full Time

Customer Service Experience Essential

Basildon, Essex

Handling of Complaints Essential

A successful candidate should be able to demonstrate the following qualities:

Carrying out requests from Management as directed

Previous experience in dealing with customer complaints/disputes

Providing support to staff and suppliers

Excellent use of Windows/Excel/Computers

Excellent customer service skills

Good telephone manner/communication

To be able to work as part of a team

Knowledge of the Conveyancing Process/Legal Background is preferred.

We are also able to offer a wide range of staff benefits to successful candidates joining the PCS Legal team: -

Competitive Salary Packages

Competitive Annual Leave

PCS Legal Training Academy

Fundraising Charity Events

All Inclusive Staff Social Events

Sage Employee Benefit Scheme (Hundreds of retail discounts, OnDemand GP, Free Counselling, Gym Discounts & 'Happy Life Membership'

Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Company pension Discounted or free food Employee discount Health & wellbeing programme Store discount
Experience:

Complaint handling: 1 year (required)
Work Location: In person