Job Description

At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we're looking for a

Complaints Executive

who shares our passion for progress!

We offer a fully remote contract and a starting salary of 23,809.50

37.5 Hours Per Week, between 8am and 6pm

As a

Complaints Executive

with Target, you're accountable for speaking to our customers when things haven't quite gone to plan. Your role is to listen to their complaint & concerns, before investigating and providing a resolution.


Every complaint is different, so there is a need for you to be flexible in your approach. Your responsible for reassuring the customer that their problem will be rectified as effectively as possible.

More Specifically, you'll focus on getting it right first time and always aim to delight our customers by:

Having great conversations with our customers over the phone and through email Treating our customers fairly, ensuring they have a fair and compliant outcome Investigating why the complaint has occurred and provide a resolution to customers both over the phone and via email Escalating complaints when you feel it's necessary Identifying and implementing changes to prevent complaints reoccurring Working within our standard practices and procedures Achieving the performance measures set, which include quality, avoidable complaints and avoidable events & behaviours

Requirements

We're looking for candidates with experience working in a Complaints environment, ideally within the Financial Services Industry (or other regulated industry).


Alternatively you'll have worked in a customer focused department within the Financial Services industry.


You will also be...

Passionate about providing fantastic levels of service for our customers Able to work and learn quickly in a fast paced, fun and dynamic environment Caring about doing a great job and exceeding expectations with the quality of what you do Able to work with Service Level Agreements (SLA's) Calm and reassuring with their telephone manner Confident in writing letters Conscientious and has good attention to detail Resilient Pro-active, inquisitive and problem solving by nature Has the ability to see things from the customers perspective and put the customer first Understanding of the Financial Ombudsman Service (FOS) & Financial Conduct Authority (FCA)
If you're looking for a vibrant team that celebrates success and innovation, your journey with

Target Group

starts here!

Benefits

Core Benefits:

30 days holiday PLUS bank holidays (That's right! 30 days from Day 1)*
Defined Pension Contribution Scheme (Employer matched up to 6%) Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Company Paid Private Medical Insurance (benefit in kind) Group Life Assurance Group Income Protection Annual Pay Review Discretionary Annual Bonus Scheme Help@Hand - Confidential access to health and wellbeing support to include Employee Assistance Program Free Flu Vaccinations, Eye Tests and employer contribution towards glasses Recognition Scheme Free Mortgage Advice and Support

My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.

Salary Sacrifice Pension Scheme Technology Buying Scheme (Salary Sacrifice) Critical Illness Cover Dental Insurance Gym Flex - discounted annual gym/health club memberships Taste Cards / Gourmet Cards RAC Breakdown Cover Charitable Payroll Giving Cycle to work Scheme (Salary Sacrifice) Health Cash Plan
We're committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.


Grow your future with us!