Job Description

Job Title: Complaints Handler

Location:

Yorkshire Dental Suite, Leeds, West Yorkshire

Salary:

Up to 30,000 per annum (dependent on experience)

Hours:

Full-Time, Monday to Friday, 9:00am - 5:00pm

About Yorkshire Dental Suite

At

Yorkshire Dental Suite

, we are committed to delivering exceptional dental care alongside a 5-star patient experience. As one of the UK's most innovative and patient-focused dental practices, we take all feedback seriously and continuously strive to improve.

We're looking for a

Complaints Handler

to join our growing team--someone who is calm under pressure, solutions-focused, and dedicated to turning negative experiences into positive outcomes.

About the Role

As our

Complaints Handler

, you will play a critical role in maintaining our reputation for excellence by professionally and empathetically managing patient concerns and complaints. You'll act as a key liaison between patients and our clinical/administrative teams, ensuring all feedback is resolved in line with industry standards and company values.

Key Responsibilities

Manage and respond to all patient complaints and concerns in a timely, professional, and empathetic manner Maintain detailed and accurate records of all complaint cases Investigate issues thoroughly by liaising with relevant departments and clinicians Draft clear and effective written responses Ensure compliance with CQC and GDC guidelines relating to complaint handling Identify trends in complaints to support service improvement initiatives Provide regular reports and updates to management on complaint outcomes and improvements Work closely with the patient care and management teams to ensure continuous patient satisfaction

What We're Looking For

Proven experience in a complaints handling, customer service, or patient liaison role (healthcare/dental experience preferred) Excellent written and verbal communication skills Strong conflict resolution and negotiation skills High level of discretion, empathy, and professionalism Ability to remain calm under pressure and manage sensitive situations with care Familiarity with GDPR and patient confidentiality regulations Strong organisational skills and attention to detail

What We Offer

Competitive salary up to 30,000 (depending on experience) Monday to Friday hours - no evenings or weekends A modern and supportive working environment Opportunities for ongoing training and professional development Staff discount on treatments Free on-site parking (if applicable) Be part of one of the most forward-thinking dental teams in the UK

How to Apply

Ready to help us turn complaints into opportunities for growth and excellence?
Apply below to join a dental family

Job Type: Full-time

Pay: Up to 30,000.00 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking Referral programme Store discount
Experience:

Complaint handling: 2 years (required)
Work Location: In person