Job Description

We are looking for an enthusiastic, cheerful and self-motivated person to take on this busy role. The post holder will work as part of a team administering four key Trust functions: complaints, serious incident, claims and inquest processes. They will be expected to provide high quality administrative support to staff to deliver the highest levels of customer care.
Main duties of the job
The post holder will help in delivering administration processes to support the four key functions and improve the experience of service users, carers and staff members.
The successful applicant will be educated to diploma level or equivalent experience. They will have good written and verbal skills and the ability to work on their own or as part of a team. They will manage their own workload to ensure timescales are met and will need a flexible and adaptable approach to working. The post holder will take notes at Patient Safety Learning & Improvement Panel (PSLIP), Complex Case panel and Mortality Review panel meetings and as such must be able to take and accurately transcribe minutes from complex clinical discussions.
Applicants can demonstrate a high level of personal resilience in dealing regularly with challenging, angry or distressed people on the telephone.
The post holder will work as part of the Clinical Risk and Investigations Team which forms part of the Safer Care Directorate. They will be expected to provide good quality clerical and administrative support to senior staff. They will input information onto the Safeguard risk management system. They will work within well-defined administration systems, and processes so as deliver their duties and responsibilities.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Details
Date posted
23 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
263-SS25-080-LB
Job locations
St Nicholas Hospital
Jubilee Road
Gosforth
NE3 3XT
Job description
Job responsibilities
Please provide details of demonstrable experience in the essential criteria listed.
Please find attached job description for full details.
Advertising date : 23rd September 2025
Closing date : 7th October 2025
We welcome your application. Job description
Job responsibilities
Please provide details of demonstrable experience in the essential criteria listed.
Please find attached job description for full details.
Advertising date : 23rd September 2025
Closing date : 7th October 2025
We welcome your application.
Person Specification
Experience and Knowledge
Essential

• Experience of taking and transcribing notes of complex clinical meetings
• Experience of using Microsoft Office Suite
• Have working knowledge and understanding of the NHS code of confidentiality and related confidentiality guidance
• Working within established administrative processes and systems in a busy environment

Desirable

• Experience of using the Safeguard Risk Management database

Skills and Abilities
Essential

• Demonstrable personal resilience in dealing with angry or distressed people on a daily basis
• Able to manage own workload to achieve deadlines
• Good communication and interpersonal skills

Desirable

• Experience in working as a part of a team
• Flexible approach to working

Qualifications
Essential

• Educated to diploma level or equivalent experience
• Good standard of literacy
• Advanced typing qualification or equivalent experience

Person Specification
Experience and Knowledge
Essential

• Experience of taking and transcribing notes of complex clinical meetings
• Experience of using Microsoft Office Suite
• Have working knowledge and understanding of the NHS code of confidentiality and related confidentiality guidance
• Working within established administrative processes and systems in a busy environment

Desirable

• Experience of using the Safeguard Risk Management database

Skills and Abilities
Essential

• Demonstrable personal resilience in dealing with angry or distressed people on a daily basis
• Able to manage own workload to achieve deadlines
• Good communication and interpersonal skills

Desirable

• Experience in working as a part of a team
• Flexible approach to working

Qualifications
Essential

• Educated to diploma level or equivalent experience
• Good standard of literacy
• Advanced typing qualification or equivalent experience

Skills Required