Job Description

The vacancy
Full time (37 hours per week)
Candidates who have previously applied, need not apply
Are you a recent graduate looking to kick-start your career in a purpose-driven organisation? Join bpha, a thriving housing association, as a Complaints Resolution Administrator and gain valuable experience across multiple departments while making a real difference in people's lives.
What You'll Be Doing:
Championing Customer Voices: Be the first point of contact for complaints and feedback, ensuring every customer feels heard, respected, and supported with empathy and professionalism.
Managing a Dynamic Workload: No two days-or complaints-are the same. You'll help triage and allocate complaints within the team and wider business.
Collaborating Across Teams: Work closely with your colleagues to maintain accurate records, monitor compliance, and provide thoughtful aftercare and resolution.
Connecting with Stakeholders: Liaise with customers, colleagues, and the Housing Ombudsman Service to ensure transparency and resolution every step of the way.
We'd Love to Meet Someone Who:
Communicates clearly and calmly, with a compassionate approach.
Thrives on variety and can juggle multiple priorities.
Is a team player committed to learning and continuous improvement.
May have experience in customer service or complaints handling-but enthusiasm and values matter most.
Has a good working knowledge of Microsoft Office (Word, Outlook, PowerPoint, Excel, Teams).
What We Offer:
A competitive salary
28 days holiday PLUS Bank Holidays
A generous contributory pension scheme
Private health care
Free life assurance
Access to a wide range of wellbeing services, including a digital gym
Learning and development opportunities
Discounted gym membership
Retail discount scheme
Please note: The successful candidate will need to complete a basic DBS application, which must be returned and verified before a start date can be confirmed.
Want to know more? Call Mark for a chat: 01234 619158
Closing date: 25th July 2025 (we may close early if we receive enough applications, so don't delay!)
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.
We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Money & Time

• Holiday entitlement of 28-33 days a year, plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover

Health & Wellbeing

• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments

Recognition

• Long service award
• Annual staff recognition awards
• Discretionary reward scheme

Lifestyle

• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe/restaurant at headquarters

Development

• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform