Job Description

Places for People, we hire People, not numbers. So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for. Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our customers and colleagues.





So, what are you waiting for? Join a community that cares about you!





More about your role



As our new Complaints Support Field services. You are responsible for managing your own cases while supporting others to ensure smooth project delivery. You help investigate and resolve complaints, meet compliance targets, and act as a point of contact for customers. You maintain high-quality standards, flag issues, and support reviews and reporting. You also contribute to projects that improve customer experience and ensure every interaction is as effortless as possible.



For this role you will be working from home but due to team collaborations you will need to be within a reasonable commute of the Preston office.





Essential Criteria


Ability to thrive in a fast-paced, complex, and dynamic team setting, effectively prioritising workload and handling competing demands Analytical thinker with strong attention to detail, ensuring high quality in all work Experience in housing management and repairs services




More About you



You have strong communication skills, both written and verbal, and work well in a fast-paced, dynamic environment where you can prioritise tasks and manage competing demands. You're detail-focused with an analytical mindset and take pride in delivering high-quality work. Your experience in housing management and repairs, along with knowledge of construction, regulatory, and legislative requirements, supports your ability to perform effectively. A mindset for continuous improvement is also a valued asset.





Benefits



We are a large diverse and ambitious business, which will give you all the challenge you could wish for.



We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:


Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to 500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?



If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk



If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.



Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.



If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.





If you are a recruitment agency please note we operate a PSL and do not take cold calls


At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.



We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.



By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.