Job Description

JOB TITLE -

Complementary Therapist

DEPARTMENT -

Spa

CONTRACT TYPE -

Permanent

RATE OF PAY -

12.63 per hour, plus amazing benefits

HOURS -

22.5 hours per week

LOCATION -

Newport, NP18 1HQ

ID -

REQ 5950

OVERVIEW -

Step into the world of luxury and wellness at the Celtic Manor Resort Spa, where you will join a team of heroes, helping to deliver the Greatest Story in Hospitality. As a Complementary Therapist at The Celtic Manor Resort, you will focus your passion on creating unforgettable guest experiences through a genuine commitment to bespoke luxury. Your talent will be to create personalised, memorable experiences, building relationships that will foster long-term guest loyalty, ensuring they come back and bring others with them.

OUR IDEAL HERO WILL HAVE -

Whether you are newly qualified or already have some experience, if you are passionate about wellness and delivering transformative guest experiences in a luxury spa environment, we would love to hear from you.

We are looking for individuals who have:

A VTCT NVQ Level 3 in Complementary Therapy (or equivalent) - however, newly qualified therapists are welcome to apply

An exceptional understanding of guest care and the desire to deliver unrivalled, five-star treatment standards

Ability to create an environment that is of pure peace and relaxation for every guest

A genuine passion for delivering exceptional guest experiences

A genuine interest in holistic spa treatments, customising treatments based on needs and guest preferences

A warm, confident, and professional communication style

Immaculate grooming standards and people skills, able to connect with guests and colleagues at all levels

The enthusiasm and physical readiness to perform a full day of treatments (with plenty of support and breaks!)

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL -

Take ownership of your role and perform a range of luxury treatments to the highest standards

Maintain fully stocked and pristine treatment rooms

Enhance guest spend by providing guest-centric experiences, thoughtful product suggestions and treatment recommendations

Support your team and stepping in where needed

Meet daily and monthly sales targets (with commission rewards!)

Continuously improve your skills through feedback and training

Ensure any guest concerns are promptly escalated to management

BE RECOGNISED AND REWARDED -

As one of our valued Hospitality Heroes, you will enjoy a wide range of benefits:

Excellent training and career development from day one, partnered with industry-leading specialist training providers

Free access to e-learning platform offering job-specific training and personal growth courses

Free on-site parking

Exclusive Elemis welcome gift to get you started in style

Elemis product commission

Discounts on dining and hotel stays

Discounted leisure club membership

Free virtual GP appointments

24/7 wellbeing support line

NEST pension scheme

Social events, appreciation programs and annual recognition awards with generous prizes

Long Service awards

Financial incentives for bringing talent to The Celtic Collection via the "Refer a Friend" scheme

GROW WITH US -

As a Celtic Collection employee, you will be able to say -

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -

In the event we receive a high number of applications, we reserve the right to close this campaign early.

All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations.


The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.