Job Description

Who we\xe2\x80\x99re looking for

As Complex Case Manager, you\xe2\x80\x99ll be the external face of complex complaints cases at RHP, leading and building relationships with the Housing Ombudsman and other third parties, to enhance RHP\xe2\x80\x99s reputation for providing great customer service.

Doing your job brilliantly means using your energy, enthusiasm, and knowledge to quality check responses and prevent escalation to the Housing Ombudsman Service, delivering amazing customer service first time, every time.

You\xe2\x80\x99ll have experience of using wise judgment and decision making to resolve customer complaints quickly and effectively. You\xe2\x80\x99ll also be curious, looking for innovative ways to drive a service that reduces the need for customers to complain. Your superb communication and influencing skills will enable you to build strong relationships.

We\xe2\x80\x99re committed to hiring truly inclusive leaders who encourage people to be themselves, embracing difference and celebrating the unique perspective that every individual brings.

When we\'re hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen
• We care

You can find a full description of our values

Feel a connection? If this sounds like you, click \xe2\x80\x98apply now.\xe2\x80\x99

Closing date for applications is 29th August 2023

Who we are

Hello. We\xe2\x80\x99re RHP. Our purpose is to provide safe, secure, affordable homes \xe2\x80\x93 opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.

We were formed in 2000, and over the years have gradually extended our reach. Today we\xe2\x80\x99re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.

For the past twenty years, we\xe2\x80\x99ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.

Our employees love working for us, and we\xe2\x80\x99ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

Connecting through difference

We embrace and understand the value diversity brings \xe2\x80\x93 it can only make us better and stronger. That\xe2\x80\x99s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It\xe2\x80\x99s important to us that you feel valued, appreciated, and free to be who you are.

RHP Group