Job Description

Complex Case Pathway Coordinator - Band 5



34,521 - 41,956 Inc HCAS Per annum pro rata



Permanent



Part time - 22.5 hours per week (Over 3 days per week)



Do you thrive on bringing people together to solve complex challenges? Are you passionate about making a difference for individuals who are struggling to engage with health and care services? If so, this could be the perfect opportunity for you.



We're looking for a Complex Case Pathway Coordinator to play a pivotal role in improving outcomes for adults experiencing self-neglect, particularly where non-engagement with health interventions is a key factor.



This post recognises the complexity of coordinating multi-agency responses and aims to strengthen collaboration between health partners across Bromley. You'll work closely with GPs, primary care teams, and other professionals to ensure that those at risk of self-neglect receive the right support, at the right time, from the right services.



Based within the Bromley Healthcare Safeguarding Service and line-managed within the Adult Safeguarding Team, you'll act as a bridge between agencies -- facilitating communication, arranging and minuting meetings, developing effective pathways, and helping to shape a more coordinated approach to care



If you're a proactive problem-solver with strong partnership-working skills and a passion for safeguarding, we'd love to hear from you.



Proposed interview date, week commencing 8th December 25



The Complex Case Pathway Coordinator will lead in the coordination of self-neglect cases, which are being managed through the Complex Case Pathway/ Framework .



The role includes completing all administrative, information and organisational duties to ensure maximum outcomes from Complex Case Pathway meetings. The post-holder will be highly conscientious, organised, with excellent communication, planning and people skills in order to effectively manage the main duties and responsibilities set out below.



Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.



Compensation is contingent upon NHS experience and current banding/pay point.



We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.

The post holder will:

Coordinate self-neglect cases managed through the a pplication of the Complex Case P athway/ Framework.



Act as a point of contact , proactively developing strong working relationships with key stakeholders across the local health and social care system, s ignposting to the C omplex C ase P athway .



S upport the first agency identifying self-neglect, ra ising awareness of the most appropriate and proportionate options available to respond to such cases.



F acilitate Complex Case Pathway meetings, demonstrating excellent planning, communication, and engagement. This includes scheduling all Complex Case Pathway Meetings; managing agenda items, circulating the relevant papers/ information to MDT members in advance, writing and circulating minutes.



Collate and disseminate learning and multi-agency action plans arising from self-neglect cases raised through the pathway, to a high standard and in a timely manner .



Share information in line with legislation, statutory guidance and local protocols.



S upport the making of onward referrals as appropriate , thereby improving patient care and outcomes.



Utilise strong communication skills , in line with the target audience ( patients / stakeholders/ board level/ large groups) and as appropriate when managing sensitive , difficult and distressing information/ situations .



Contribute to the design and delivery of awareness training across the local health system , improving the confidence of staff to deal with patients displaying self-neglect in a safe and empathetic way .



Utilise sound knowledge of the Mental Capacity Act, ensuring its principles are applied with an appropriate balance between managing risk and protection from harm .



Act as a point of escalation should barriers i n health and social care systems be encountered that cannot be resolved at local level .



R esponsible for the collation, analysis, validation and on-going reporting of data and performance reports , presenting data in various formats, to satisfy both internal and external requirement s.



Use analytical skills to identify data quality concerns and use professional judgement to determin e ways to address these , escalating such matters when appropriate .



At contract end period produce a closing report including trends, issues, lessons learnt and place-based recommendations for the improvement in the multi-agency response to self-neglect cases.



Monitor and improve the standard of service delivery via the implementation of clinical governance procedures such as audit and the development of protocols.



Identify and implement improvements to busines s support and routine reporting arrangements, ensuring consistency, efficiency, and effectiveness.



D evelop and/ or input into business plans , securing the necessary information to inform transformation and sustainable change , s upport ing the ongoing improvement of service delivery for patients who self -neglect .



Have a strong knowledge of IT systems, including EMI S and Radar, to enable patient research, documentation and successful reporting.



Ensure all recorded information is a ccurate , up to date , factual and in line with current entry coding guidance .



U ndertake duties in an autonomous manner , with tasks prioritised and advice sought from the relevant professional lead as appropriate .



Work using discretion, judg ement and critical analysis skills for example, managing emails and taking appropriate action .



Manage different Complex Case Pathway cases concurrently, safely and effectively .



Travel borough wide, as necessary .



For further details regarding the role please read the attached Job description & Person specification.