Job Description

The role is an integral part of the patient experience and journey in the hospital. The role acts as a main point of contact for patients and their family along with multiple partners to ensure the appropriate care plan is in place for discharge.The aim is to remove barriers prior to discharge, aiming home first using a strength based approach.This role is primarily for Northwick Park Hospital, but the employee will need to remain flexible to cover cross-site when neededMain duties of the jobBe responsible to optimise hospital bed utilisation and reduce the length of stay by ensuring the timely, safe transfer/discharge of patients to the most appropriate and agreed environment. This will include monitoring the transfer of patients to non-acute rehabilitation centres and facilitating delayed transfers of care.Instigate and co-ordinate meetings with patient, family/carers and community agents and facilitate joint working partnership between Primary and Secondary Care.

• Coordination with multiple professionals
• Organisation and planning ahead
• Managing relationships and communication with multiple partners
• Case load management
• Proactive thinking and coordinating

About usLondon North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.DetailsDate posted09 May 2025Pay schemeAgenda for changeBandBand 6Salaryxc2xa342,939 to xc2xa350,697 a year PAContractFixed termDuration8 monthsWorking patternFull-timeReference number337-NP-8751NOJob locationsNorthwick Park HospitalHarrowHA1 3UJJob descriptionJob responsibilitiesTo view the main responsibility, please see the attached the and Person Specification. Job descriptionJob responsibilitiesTo view the main responsibility, please see the attached the and Person Specification.Person SpecificationEducation/ QualificationsEssential

• Degree qualification or proven ability of working to a degree level with relevant experience in the NHS/Social Services
• Evidence of formal/informal management training e.g. disciplinary/grievance, recruitment and retention, managing absence, finance and budget management

Desirable

• Evidence of theoretical knowledge and practical experience in a wide variety of specialist issues such as social law, immigration and continuing care rights

KnowledgeEssential

• Experience of discharge planning within the acute setting
• Previous experience of working within a multidisciplinary team
• Experience of working with older people and their specific needs

Desirable

• Experience in the management of change within teams

Skills, Abilities and AttributesEssential

• Ability to problem solve and make decisions
• Excellent communication and documentation skills are pivotal to this role
• Ability to deal with conflict and stressful situations

Person SpecificationEducation/ QualificationsEssential

• Degree qualification or proven ability of working to a degree level with relevant experience in the NHS/Social Services
• Evidence of formal/informal management training e.g. disciplinary/grievance, recruitment and retention, managing absence, finance and budget management

Desirable

• Evidence of theoretical knowledge and practical experience in a wide variety of specialist issues such as social law, immigration and continuing care rights

KnowledgeEssential

• Experience of discharge planning within the acute setting
• Previous experience of working within a multidisciplinary team
• Experience of working with older people and their specific needs

Desirable

• Experience in the management of change within teams

Skills, Abilities and AttributesEssential

• Ability to problem solve and make decisions
• Excellent communication and documentation skills are pivotal to this role
• Ability to deal with conflict and stressful situations

NHS