Job Description

Job Title:

Complex Healthcare Assistant

Location:

Welwyn Garden City

Employer:

KASE Care

Hours:

4 calls per day, Monday to Sunday

Morning:

1.5 hours

Lunch:

1 hour

Tea time:

1 hour

Night:

1 hour

Salary:

13 - 16 per hour during probation increase considered if successful probation completed.

About the Role:

KASE Care is seeking a dedicated, experienced, and compassionate

Complex Healthcare Assistant

to support a

male service user

living in

Welwyn Garden City

. This gentleman lives with

Multiple Sclerosis (MS)

and has a number of complex care needs including

reduced hearing, partial sight, catheter care, respiratory failure

, and requires

full hoisting support

. He is also a

wheelchair user

.

You will not be working alone in this role - it is a

double-up care position

, meaning you will be working alongside another member of staff at all times.

This is a highly rewarding opportunity for someone who takes pride in delivering

person-centred care

to individuals with specialist and high-dependency needs.

Key Responsibilities:

Deliver full

personal care

, including assistance with washing, dressing, toileting, and continence care. Support with

catheter care

, including monitoring for signs of infection or complications. Assist with

respiratory care

, including safe positioning and recognising signs of respiratory distress (training can be provided*).
Administer

prescribed medications

in line with KASE Care policies. Use

hoisting equipment

for all transfers - experience essential. Support with

mobility

and ensure the service user is positioned safely and comfortably throughout the day. Assist with

meals and fluids

, supporting adequate

nutrition and hydration

. Communicate clearly and patiently, considering

hearing and visual impairments

. Keep clear and accurate care records and follow the agreed

care plan

. Promote dignity, independence, and emotional wellbeing.

Requirements:

Minimum

6 months' experience

in a complex care or healthcare assistant role. Proficient with

hoisting

,

catheter care

, and

medication administration

. Understanding of or experience supporting individuals with

MS

or similar neurological conditions is preferred. Calm, empathetic, and respectful approach to care. Ability to work well as part of a team and follow instructions carefully. Excellent communication skills and ability to adapt to sensory impairments.

Enhanced DBS

(or willingness to apply). Must have the

right to work in the UK

.

Mandatory Induction Training:

All successful candidates are required to attend a

5-day mandatory induction

held at our

head office in Loughton, IG10 4BL

.

Induction is held

during the first full week of each month

. It must be

attended in full within the same week

- it

cannot

be split across different months. The induction includes training in moving and handling, first aid, company procedures, and CQC compliance.

What We Offer:

Competitive pay rates

and consistent shift patterns.

Flexible working options

with regular hours. Ongoing

training and development

, including specialist clinical training. A supportive and friendly

team environment

. Opportunities to grow your career within

KASE Care

.
Job Type: Part-time

Pay: 13.00-16.00 per hour

Expected hours: 4.5 - 31.5 per week

Benefits:

Company pension Referral programme
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Application question(s):

Do you have access to your own car?
Experience:

MS: 1 year (required) Catheter care: 1 year (preferred) Respiratory therapy: 1 year (preferred) hoist: 1 year (preferred) Medication administration: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: WelwyngardencityKC2025