Job Description

Position: Complex Manager

Location: Hemsby Beach Holiday Park, Hemsby

Salary: 44k per annum, permanent contract

Hours of work: 48 hours (minimum) per week over 6 days (including weekends and bank holidays) or as necessary to fulfil the role to a high standard;

Split shift working required;

Evening shifts; 5 per week

Hemsby Beach Holiday Park has an opportunity for a motivated, enthusiastic and committed Complex Manager to join our team.

As Complex Manager you will support our Park & Customer Experience Manager to ensure we exceed customer expectations, take responsibility for the complex and all retail activities including our Quarterdeck Bar, Restaurant and Showbar, Family Entertainment Centre, Galley Fish and Chip Shop, Leisure Department, Coastal Cafe as well as ensuring the Entertainment is to a high standard.

As Complex Manager you will report directly to our Park & Customer Experience Manager; you will support Heads of Department along with their teams to achieve our aim of exceeding expectations, creating a fun and memorable environment allowing the maximum number of guests to enjoy our products.

The ideal Complex Manager will be eager to continuously improve the retail outlets on site, committed to delivering the best customer service possible, have good leadership skills and experience of managing sales. It is paramount for the Complex Manager alongside the Park and Customer Experience Manager to effectively drive our vision and values at all times, leading by example and supporting our team to develop in their roles, ensuring our team have a 'We R' Happy to help' approach, delivering our values. Excellent communication skills are essential to ensure an honest approach is delivered.

Responsibilities of Complex Manager:

Exceed customer expectations and to ensure teams are also doing so; Behave in accordance with the company's core values; Maximising profit for all retail activities, food and beverage and family entertainment centre; Recruiting, training and managing performance of your team; Control stock, money and company equipment within the departments of your responsibility; Encourage sales; Ensure all team members are aware of expectations in their role; Manage budget controls within your responsibility; Hold weekly heads of department meetings and produce minutes of such.

Qualities of Complex Manager;

Excellent customer service skills; Excellent communication skills; Ability to work under pressure and to deadlines; Good decision making skills; Good IT skills including knowledge of excel, word and emails; Ability to maintain confidentiality at all times; Flexibility to adjust working pattern when required.
Applications can be emailed to Marie Wilkinson with an accompanying CV by 16 November 2025: marie.wilkinson@richardsonsgroup.net

(Contact will only be made with applicants who are selected for interview).

Job Types: Full-time, Permanent

Pay: 44,000.00 per year

Benefits:

Bereavement leave Cycle to work scheme Discounted or free food Employee discount Free parking Health & wellbeing programme On-site gym On-site parking Paid volunteer time
Experience:

Supervising experience: 1 year (preferred) Restaurant management: 1 year (preferred) Bar management: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (preferred) Management: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person