Job Description

Job Introduction

Pinnacle Group are looking for an experienced Compliance and Performance Manager to oversee the implementation and maintenance of policies and procedures to ensure a safe, efficient and compliant workplace environment. This role manages various aspects of facilities management, including health and safety, operational service contracts, leading on all internal and external audits and organizational compliance, ensuring adherence to relevant regulations and company standards.

You will be joining our Total FM team based our North Swindon PFI Contract. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

The ideal candidate will have substantial experience in compliance and performance management within facilities management, ideally in a PFI environment. They will have a demonstrable track record of leading successful audits, implement robust compliance frameworks and drive continuous improvement initiatives across complex service contracts. Experience in interpreting and applying health and safety legislation, environmental standards and industry best practices such as SFG20 and CIBSE is essential. The role requires someone who has worked closely with senior stakeholders, led cross-functional teams and influenced positive change through data-driven decision-making. A background in managing CAFM systems and analysing performance metrics to identify trends and areas for improvement will be highly beneficial.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we're looking for

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Conducting meetings and surveys to ensure that employees and contractors are compliant with regulations across the company's various departments. Creating and updating site level policies and procedures related to facilities management, health and safety, and compliance. Ensuring adherence to all relevant legal and regulatory requirements, including health and safety regulations, building codes, and other applicable standards. Using ongoing monitoring tools to identify potential risks to health and safety, conducting risk assessments, and developing action plans to mitigate those risks. Conducting regular inspections of facilities and equipment to identify potential hazards or non-compliance issues and performing audits to assess the effectiveness of compliance programs. Arranging / providing training to staff on health and safety procedures, compliance requirements, and best practice Conducting investigations to discover the root cause of compliance problems when they arise with a view to implement long term strategies to prevent recurrence of the issues. Keep informed with changing environmental standards, industry standards and regulations such as SFG20. Represent Pinnacle as their H&S and Compliance representative at scheduled governance meetings. Leading and helping in the design of programmes that improve H&S and compliance across the project. Analysing CAFM Performance data identifying areas of improvement and collaborations with other departments to ensure consistent adherence to delivery standards.


Key requirements:

Strong understanding of facilities management principles and practices . (PFI would be an advantage) IOSH /NEBOSH or similar health and safety qualification. Knowledge of H&S, environmental legislation and practice relating to FM. Strong working knowledge of industry best practice such as SFG20 and CIBSE Ability to take appropriate and decisive managerial action after considering a range of options. Ability to work closely with the senior management team, build professional relationships with colleagues and help facilitate clear communication between all contract stakeholders. Strong analytical and problem-solving skills. Review/Audit current processes and develop changes to manage future risks.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailersMaternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes * Personal Development Plans