Job Description

Job Summary:

Are you organised, detail-focused, and passionate about the mortgage industry? We're looking for a proactive and friendly team player to join us in our

Compliance & Broker Support

team. You'll play a key role in ensuring everything runs smoothly behind the scenes--helping us stay compliant, supporting our Appointed Representatives (ARs), and making sure our admin processes are watertight.

This is a fantastic opportunity to grow your career in a growing company that genuinely values its people, offers real development, and provides a supportive environment where your contribution is recognised.

Key Responsibilities:

Compliance Checks

- Reviewing mortgage applications and ensuring all documents meet compliance standards. You'll work closely with ARs to help them submit everything correctly and on time.

Document Certification

- Supporting new ARs by collecting certified documents and arranging Zoom calls when needed for self-certification.

DBS Submissions

- Managing DBS checks through our system to ensure all new ARs meet regulatory requirements.

Reference Chasing

- Collecting and following up on references for new ARs, keeping everything organised and on track.

AR Registration

- Registering new ARs across all relevant platforms.

Day-to-Day AR Support

- Assisting with queries related to mortgages and insurance and helping resolve any issues with the relevant team as they arise.

Offboarding Process

- Ensuring all systems are updated and accounts deactivated when an AR leaves the network.

Commission Admin

- Sending out commission statements, updating systems, and handling queries efficiently.

ICO Monitoring

- Keeping an eye on ICO renewals and making sure registrations are always current.

Annual AR Reviews

- Checking that all AR documentation is complete and up to date.

End of Contract Reviews

- Reviewing and filing all paperwork when ARs leave the network.

Website & Social Media Compliance

- Making sure ARs' online profiles and websites meet FCA and network guidelines.

Admin Fee Audits

- Cross-referencing transactions to identify and follow up on any outstanding admin fees.

Skills & Competencies:

Great organisational skills with the ability to juggle multiple priorities Proactive and confident in chasing up information or documents Strong attention to detail with a knack for spotting missing pieces Able to manage your own workload and keep things moving Friendly and professional communicator - both written and verbal Experience in the mortgage industry (in a similar support, compliance or advising role) CeMAP qualified is a bonus--but not essential

Benefits

:

Full training and ongoing support

to help you develop in your role

Positive team culture

with exceptional staff retention

Opportunities to gain paid, professional qualifications

Comprehensive health & wellbeing benefits

Company pension scheme

Cycle to work scheme

Enhanced sick pay

Early Friday finishes at 4pm

Bonus scheme

Extra holidays for length of service

No weekend working

Monthly breakfast orders

Excellent local transport links

Fun company events

Job Type: Full-time

Pay: 27,500.00-32,500.00 per year

Schedule:

Monday to Friday No weekends
Work Location: In person

Application deadline: 28/05/2025