Job Description

Audit & Compliance Officer

Reports to: Registered Manager

Overview

We are seeking a dedicated and detail-oriented

Audit & Compliance Officer

to join our team. The successful candidate will play a crucial role in ensuring that our organisation adheres to regulatory requirements and internal policies. This position is essential for maintaining the integrity of our operations and fostering a culture of compliance throughout the organisation. The Compliance Officer will work closely with various departments to promote best practices and ensure quality assurance in all processes.

Magnus Care is seeking a proactive and detail-focused

Audit & Compliance Officer

to support our Registered Manager and leadership team in ensuring the highest standards of care delivery across our growing organisation. You will play a pivotal role in monitoring compliance, auditing key service areas, and maintaining excellence in line with

CQC regulations

and best practice.

The Audit & Compliance Officer will carry out a wide range of audits, including but not limited to:

Incident/accident audits, Safeguarding audits, Medication audits, Complaints & compliments audits, Equipment audits, Health & safety audits

You will gather and analyse data, prepare professional reports, and provide evidence-based recommendations to drive improvements. Supporting both internal and external audit processes, you will help ensure services remain safe, effective, caring, responsive, and well-led -- in line with

CQC's five key questions

.

Key Responsibilities:

Ensure compliance with CQC regulations and maintain readiness for inspections. Lead the implementation of a robust quality assurance system to monitor service performance and outcomes. Identify compliance-related training needs and support delivery of staff education in regulatory standards, policies, and best practice. Maintain accurate and up-to-date policies and procedures aligned with CQC expectations. Liaise with CQC inspectors, local authorities, commissioning bodies, and safeguarding boards. Ensure full compliance with mandatory and refresher training, maintaining an accurate training matrix and monitoring staff completion in line with CQC requirements. Identify and address training needs through supervision, audits, incidents, and service-user needs, arranging appropriate training and development opportunities. Take an active role in induction and competency assessments, helping ensure new and existing staff are trained, competent, and supported to deliver safe, high-quality care. Support the Registered Manager during inspections and represent the service professionally. Promote a positive culture of transparency, learning, and accountability across the care team. Ensure documentation and care records meet high standards of accuracy, confidentiality, and person-centred care. Work collaboratively with the training team to ensure all mandatory training is current and recorded. Review incident reports, complaints, and safeguarding alerts to ensure appropriate actions and learning outcomes. Analyse data and prepare quality and compliance reports for senior management. Drive continuous improvement through root cause analysis and corrective action planning. Develop and maintain the organisation's compliance framework, policies, and procedures. Conduct regular internal audits, risk assessments, and compliance checks across all service areas. Support the Registered Manager in preparing and submitting statutory notifications and reports to the CQC and local authorities. Maintain up-to-date knowledge of relevant legislation, standards, and guidance (e.g., CQC Key Lines of Enquiry (KLOEs), safeguarding, GDPR, health and safety).

Client Assessment & Quality Monitoring

Carry out comprehensive client assessments for all new clients, including risk assessments. Regularly review and update client documentation, support plans, and risk assessments. Monitor customer satisfaction and Care Worker performance to ensure high-quality outcomes. Ensure all documentation held in client homes is accurate and up to date. Work with Care Coordinators to ensure shifts are effectively allocated.

Care Worker Support & Development

Work closely with Care Coordinators regarding recruitment and allocation of Care Workers. Take an active role in the induction and onboarding of new Care Workers. Identify training needs of Care Workers and report these to management. Provide direct support, supervision, and guidance to Care Workers in the field. Work flexibly to ensure Registered Managers and Care Workers have the necessary support to maintain the highest standard of care.

About You:

Level 3 or 4 Diploma in Health & Social Care (or working towards).

Strong knowledge of

CQC standards, regulations, and inspection processes

.

Experience in compliance, audit, or governance within health and social care.

Knowledge of internal/external audit processes, risk management, and safety standards.

Strong analytical skills with the ability to interpret data and identify trends.

Excellent communication and negotiation skills; able to influence and support diverse teams.

Confident in presenting audit findings and recommendations to management.

Decisive, solutions-focused, and adaptable in a fast-paced environment.

This role is responsible for carrying out internal audits, monitoring client care quality, supporting Care Workers in the field, and ensuring that all services meet and exceed

CQC requirements

. The postholder will play a vital role in ensuring Magnus Care delivers safe, effective, caring, responsive, and well-led services to support our GOOD Rating

Person Specification

Essential Qualifications & Experience

Level 3 or 4 Diploma in Health & Social Care (or working towards).

Strong knowledge of

CQC standards, regulations, and inspection processes

. Proven experience in compliance, audit, or governance within domiciliary care or a related health and social care setting. Experience in carrying out risk assessments and client care assessments.

Full UK Driving Licence and access to a vehicle.

Skills & Attributes

Strong understanding of regulatory frameworks relevant to the industry. Excellent analytical skills with a keen attention to detail. Proven ability to communicate complex compliance concepts clearly and effectively at all levels of the organisation. Strong organisational skills with the ability to manage multiple projects simultaneously. Experience in quality assurance practices is highly desirable. Proficient in using compliance management software and tools. Ability to work independently as well as collaboratively within a team environment. We invite qualified candidates who are passionate about compliance and quality assurance to apply for this vital role within our organisation.

Desirable

Advanced qualification in compliance, governance, or quality management. Experience supporting CQC inspections. Knowledge of safeguarding and risk management strategies.

Why Join Magnus Care?

At Magnus Care, we are passionate about delivering exceptional, person-centred care. The

Audit, Compliance & Quality Officer

is a key role in ensuring our services remain safe, effective, and compliant. This is an opportunity to make a real impact across our branches, supporting both staff and service users, while contributing to the growth and success of a forward-thinking care provider.

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company events Company pension
Work Location: In person