Job Description

Compliance Engagement Officer
Location: Can be based from either Ealing, Staines, Oxford or Winchester - Hybrid/Mobile working
Salary: 34,975 - 36,815
Type: Permanent
Hours: Full Time - 35 hours per week - Monday to Friday
DBS Level required: Basic
We're looking for a Compliance Engagement Officer to join our Building Safety team at A2Dominion. This is a vital frontline role ensuring safe and lawful access to homes for essential inspections, servicing, repairs, and safety-critical compliance work across areas such as Gas, Electrical, Lifts, Water Hygiene, Fire Safety, and Damp & Mould.
You'll manage cases from initial engagement through structured access pathways, using dialogue, persuasion, negotiation, and proportionate escalation. You'll also support legal proceedings by preparing accurate evidence, attending warrant or injunction visits, and ensuring post-access compliance tasks are completed.
This role is key to strengthening A2Dominion's compliance assurance by resolving access barriers, maintaining accurate records, and supporting residents through a customer-focused but firm compliance approach.
Key Responsibilities

• Engage directly with residents to secure access through clear communication and problem-solving.
• Progress cases through approved access pathways, escalating in line with policy and statutory timeframes.
• Prepare accurate evidence and documentation to support legal escalation.
• Attend court hearings and warrant visits when required.
• Conduct property visits to resolve access issues and ensure safety-critical checks are completed.
• Work collaboratively with internal teams and external partners to overcome access barriers.
• Promote understanding of safety obligations and statutory compliance among residents.
• Contribute to continuous improvement of processes and customer engagement strategies.

More about you
Essential:

• GCSEs (or equivalent) in Maths and English (Grades A*-C).
• Minimum 3 years' experience in statutory compliance within housing or similar regulated environments.
• Strong knowledge of statutory compliance requirements (Gas, Electrical, Water Hygiene, Fire Safety).
• Ability to prepare court-ready evidence and manage sensitive resident interactions.
• Effective communicator with the ability to explain issues clearly to varied audiences.
• Evidence of Continual Professional Development
• Customer Service and conflict-resolution skills, with experience managing sensitive resident interactions.

Desirable:

• Housing or compliance-related qualification.
• Customer Service training.
• Awareness of legal enforcement processes (warrants, injunctions).
• Knowledge of housing law, tenancy management, or safeguarding.
• Commitment to undertake relevant vocational study leading to successful professional qualification
• Experience in compliance, enforcement or building safety within a regulated or social housing environment.

About us
At A2Dominion, we're more than a housing provider. We're a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We're a G15 housing association with a strong social purpose.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits, for this role, these include.

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion
We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people hesitate to apply if they don't meet every requirement. If that's you, we encourage you to apply if your skills and experience align - please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Becci Zapala.
The role closes on 28th January 2026. We reserve the right to close early upon appointment of the right candidate.

Skills Required