Job Description

About us

We are a group of organisations working together to provide specialist rehabilitation, recovery, and accommodation services in the southwest.

Our ambition is to create a service where we work alongside the people we care about and who share our vision of enabling others to reach their potential. Over the past 28 years we have worked hard to maintain the ethos of getting to know and caring about each and every one of our employees.

The role

To oversee the maintenance/property budget, health & safety, client fit and quality of managed schemes so that the individual can live in a safe and suitable environment.

Main responsibilities:

Responsible for the recovery of rent and service charge arrears for tenants and former tenant, from early intervention through to enforcement action, including the preparation of and presenting of court applications. Assist the Management Team in the implementation and review of policies and procedures including Rent Arrears; Allocations and Transfers; Mutual Exchanges; Anti-Social Behaviour. Lead, promote and support tenants to move via mechanisms such as mutual exchange, private rented and local authority choice-based lettings schemes. Provide a comprehensive customer-focused, neighbourhood housing service. Work with the Care Team to ensure tenancy sustainment, and the offer of support as a preventative tool. Carry out procedures and administration relating to tenant rights. Ensure the effective management of empty properties by implementing pre-void inspections and new tenant sign-ups within target timescales. Working with the Care team you will support the resolution of a range of tenancy management challenges, including safeguarding, anti-social behaviour, tenancy breaches and tenancy queries Key responsibilities will include carrying out health and safety checks, whilst following health and safety policies Collaborating with the Maintenance team to ensure all hazards identified are reported and dealt with promptly and promoting tenant and resident engagement in service delivery To ensure that tenancies are managed appropriately according to the circumstances of the household, signposting for support as necessary To regularly review tenants' circumstances and make recommendations in respect of future housing options To reduce debt owed in rent and service charges To proactively manage and investigate reports of nuisance and ASB to prevent escalation Work with maintenance to ensure our cleaning and gardening duties are utilised to their maximum potential, making positive improvements Engage the notice to quit process when a tenancy breaks down

Skills and experience

Previous experience of working in a similar role preferred Demonstrable understanding of licenses and tenancy agreements Awareness of Landlord, Leasehold and Tenant legislation and procedure Knowledge of welfare benefits, particularly Housing Benefits Experience liaison with Social Services Effective interpersonal skills, with the ability and confidence to generate and build effective relationships with service users Strong IT Skills Full driving license
Our office is based in Fishponds, our houses are based predominately in East Bristol. Driving Licence essential for this role due to travelling between office and clients.

This role is 37.5hours, Monday to Friday, 09:00 - 17:00. Annual Salary of 25,837.50.

About you

Housing training/ qualifications preferred but not essential Previous experience of conflict management preferred Previous experience of working within social housing preferred Strong IT Skills Ability to work in a challenging environment Be caring and compassionate towards others Be resilient and tenacious. Organised and able to prioritise and plan with great attention to detail

Benefits of working for the Maples

Blue light card Health Cash Plan Your birthday off each year 28 days annual leave (including bank holidays) Access to EarlyPay Generous company pension scheme Be part of a friendly, successful and diverse team Work with a diverse client group Provided with a nationally recognised package of training with opportunities to gain qualifications Cycle to Work scheme 2 wellbeing days (can be converted to annua leave)
Job Types: Full-time, Permanent

Pay: 25,837.50 per year

Benefits:

Bereavement leave Casual dress Company events Company pension On-site parking Referral programme Sick pay
Schedule:

Day shift Monday to Friday
Experience:

Housing or mental health: 1 year (required)
Work Location: In person

Application deadline: 09/08/2025
Reference ID: CHO09072025