Job Description

Job Advert

Compliance Manager

Location:

Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station)

Job type:

Full time, permanent

Salary:

30,000-40,000 (dependent on experience)


Synergy Car Leasing is one of the UK's leading regulated leasing brokers. Known for delivering a best-in-class customer service, the Compliance Manager role supports our teams and the overall business in continuing to meet our regulatory requirements and maintain our strong processes and procedures to run an effective and compliant business.


Due to the hands-on nature of the role working closely with the Senior Leadership Team (SLT) and various departments across the organisation, this is an office-based role in Harrogate. Synergy is rated by our team as an "outstanding" place to work, achieving a 2-Star rating in the Best Companies survey for two consecutive years.

Compliance Manager Responsibilities:

Manage the compliance monitoring plan + Monitor and manage the compliance monitoring plan for the customer-facing team
+ Provide reporting and Management Information (MI) to the SLT
Develop and maintain appropriate compliance policies and procedures + Creation of any required new policies
+ Review policies annually
Remain updated on compliance and industry developments + Ensure up-to-date knowledge of compliance relevant to the industry, and communicate this to the SLT
+ Support and drive Consumer Duty throughout the organisation
Manage compliance reporting requirements, documentation and audits + Provide all required information for compliance audits
+ Creation of annual reports and documentation
+ Manage relevant tracking registers
+ Provide any relevant information for reporting purposes
Manage the training log + Working with the relevant managers and SLT to ensure all required training takes place
+ Keep a record of training requirements and training undertaken
Support the management of complaints and issues + Support the customer service manager in responding to complaints and issues
+ Provide support and information on complaints regarding regulatory compliance and support relevant investigations by providing information

Compliance Manager Requirements:

Desirable: Degree Level qualification Desirable: Minimum of 1-2 years in Administration, Compliance and/or Risk Desirable: FCA knowledge, however, full training can be provided Essential: A willingness to learn and grow with the business Essential: Ability to work individually, but also as part of a team Essential: Great attention to detail Essential: Strong listening skills Essential: Strong, detailed writing skills Essential: Articulate and able to clearly communicate at all levels - both verbally and in writing

About Synergy Car Leasing:

Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients. Celebrating 20 years in 2026, Synergy is an award-winning broker with exceptional customer reviews.