Job Description

Who we are:

Myshon Ltd aims to support independent living for vulnerable adults, who have mental health, severe learning difficulties, alcoholism, drug addiction and physical disabilities. We operate within a domestic environment, embedded into local communities in order to promote their independence, understanding that everyone is individual and may need tailored support.

What we do:

We employ a regional management team of housing support officers and maintenance technicians who assist with Tenants' needs and the management of assets. We also have a network of trusted sub-contractors.

We partner with care providers who provide specialist support to tenants depending on their assessed needs, including helping them to maintain their tenancies, pay their bills, improve their wellbeing, and learn to manage day-to-day activities more independently.

Our Services:

Intensive Housing Management and housing-related support - Full tenancy management, 24-hour reactive maintenance, and more. Facilities Management - Hard and soft FM services to ensure smooth and efficient operations. Building Maintenance and Compliance (BMC) - Supported by CAFM software and a helpdesk system. Asset Management - Portfolio monitoring, 3rd party contract management, and more. Investor Reporting and Monitoring Services - Regular and informative reporting. Finance, Sales and Lettings - Dedicated teams for financial services and property management. 24/7 Helpdesk - For urgent enquiries, repairs, and maintenance.

Job Role

We are seeking an experienced and forward-thinking Compliance Manager to support the delivery of a robust governance and compliance framework across our property portfolio. Reporting to the Building, Maintenance and Compliance Director, this pivotal role will take day-to-day responsibility for ensuring regulatory compliance across a broad range of statutory areas, including property safety and service performance.

You will lead the coordination and operational delivery of key compliance activities while supervising the Compliance Administrators and working closely with wider teams across the business. The role balances a strong operational focus with governance support functions, such as analysing and managing documentation, and contributing to policy and audit readiness.

This is an exciting opportunity for a compliance professional looking to take the next step in their career - with scope to influence service design, raise standards, and contribute meaningfully to the safety and wellbeing of residents.

Key Responsibilities

Oversee and manage the timely renewal and tracking of all statutory and best-practice compliance areas across the portfolio, including Gas Safety, Electrical Installation Condition Reports (EICRs), Fire Risk Assessments, EPCs, PAT Testing, Emergency Lighting, Smoke Alarm Testing, and HMO Licensing. Co-ordinate scheduling with residents, landlords, and contractors, ensuring smooth delivery of inspections, assessments, and remedial works. Monitor and review compliance data, highlight emerging issues, and escalate concerns where necessary. Supervise the day-to-day activities of Compliance Administrators, ensuring tasks are completed to a high standard and in line with internal processes. Assist the Building, Maintenance and Compliance Director, in tracking contractor performance, verifying that all compliance-related works are delivered to specification and correctly invoiced. Support the reconciliation of contractor invoices against completed works and compliance schedules. Act as the first point of contact for day-to-day operational compliance queries within the team, with guidance and escalation support from the Head of Compliance & Governance. Build positive working relationships with internal departments and external partners to improve access, reduce delays, and resolve issues collaboratively. Work towards departmental KPIs and support the wider strategic goals of the Governance & Compliance function.

External Stakeholders

Landlords Suppliers such as trade merchants Contractors Care Providers Local Authorities

Internal Stakeholders

Head Office Support functions e.g. Finance, HR, IT Regional Housing Support Officers Senior Management Team Income and Finance Team Maintenance Operatives

Skills (includes Key Competencies)

Excellent organisational and communication skills, with the ability to manage competing priorities and supervise others effectively. Confident using compliance tracking systems, databases, and Microsoft Office software (especially Excel). Able to work independently, exercise sound judgement, and escalate issues appropriately. A proactive, improvement-focused mindset and a commitment to resident safety and organisational integrity.

Personal Qualities

Ability to deal with people who are sometimes complex and challenging. Keen to support colleagues and ensure the team is working cohesively and to the same objectives. Adaptability and being prepared to help out if circumstances require. Expected to lead by example and uphold Myshon's values at all times. Act with integrity and respect. Act with due skill, care and diligence. Act with professionalism. Act with compassion to those both within the Company and those who we support in the accommodation.

Experience and Qualifications Essential

Proven experience in a property compliance, facilities management governance, or health and safety role within any of the following - commercial, housing, local authority, or social care settings. Solid understanding of key regulatory areas including Fire Safety, Gas Safety, Electrical Compliance, Asbestos, Legionella, HMO Licensing, and wider property risk management.

Desirable

IOSH / NEBOSH General Certificate Awareness of the Regulatory Reform (Fire Safety) Order, Gas Safety Regulations, Control of Asbestos Regulations, and Housing Health & Safety Rating System (HHSRS)

Benefits

5% Employer Pension 25 days' holiday plus bank holidays 24 hour Employee Assistance Programme Employee Referral Scheme Life insurance 4 x annual salary Free on-site parking

(The above outlines the main duties and responsibilities of the position, however, this cannot be comprehensive and other duties, as directed by the company and within the role holder's capabilities may be required).

Job Types: Full-time, Permanent

Pay: 38,000.00 per year

Work Location: In person