Job Description

Job title: Compliance Offer
Salary: 32,750
Grade: Band 2
Contract type: TfL
Reference: 2706
Directorate: Road Network Compliance
Contract details: Permanent, Full Time, Onsite Location: Palestra, London
Application closing date: Friday 17th October
Job Purpose:
This key role demands excellent attention to detail coupled with highly developed observational skills, to undertake day to day monitoring activities for the team within the Security, Policing & Enforcement Directorate.
Using your knowledge of CCTV operation and the TfL road network, you will be tasked with identifying traffic contraventions and pro-actively supporting the Section Manager in identifying ways to improve the section in terms of accuracy, quality and efficiency.
Key Responsibilities:

• Undertake day to day monitoring activities for the Road Network Compliance team within the Security, Policing & Enforcement Directorate. This will involve monitoring video screens and identifying bus lane, parking and moving traffic offences.
• Analyse, check and validate video data, identify and make decisions on any contraventions and initiate processes while making appropriate recommendations.
• Validate and approve decisions for penalty notice issue or where necessary reject decisions on basis of inadequate data or for other reasons as directed by the Section Manager.
• Work with fellow Compliance Officers to ensure a high level of quality and accuracy in identified potential contraventions.
• Input all contravention data into process software and other specialised I.T applications as instructed.
• Follow all TfL policy, data protection and other processes in undertaking traffic monitoring and enforcement activities and ensure an exceptionally high level of accuracy and quality.
• Act fairly, openly and efficiently at all times when undertaking monitoring activities and work with the primary aim of increasing Road User Compliance.
• Adhere to and meet quality assurance and other targets as set in discussions with the Section Manager.
• Develop excellent working relationships with clear communication channels and joint processes to enable ways of working with fellow Compliance Officers and other team members or sections to ensure partnership working in order to deliver the departmental objectives.
• Support the Section Manager by contributing to the collation and preparation of reports and other documents.
• Willingness to work flexibly and in new areas of compliance due to the dynamic nature and development of TfL and Road Network Compliance.
• Ad hoc duties and accountabilities as directed by the Section Manager and other senior managers as appropriate.

Skills:

• Flexible and willing to work shift patterns in line with operational requirement; (Essential)
• High level of attention to detail and accuracy; (Essential)
• Ability to demonstrate high levels of concentration for sustained periods of time; (Essential)
• Ability to motivate self and manage own workload; (Essential)
• Autonomous worker who is also able to work well within a team; (Essential)
• Ability to make decisions; (Essential)
• Working effectively with advanced technology and IT based operations systems; (Essential)
• Good verbal and written communication skills; (Essential)
• Ability to work to deadlines and targets; (Essential)
• Must be a responsible and 'hands on' individual; (Essential)
• Be confident working under pressure; (Essential)
• Reliable and excellent punctuality and time keeping; (Essential)
• Ability to build and maintain a useful network of contacts and working relationships internally and externally; (Desirable)
• Recognise the importance of customers and demonstrates a commitment to ensuring they are satisfied and well served; (Essential)
• Ability to work across different teams. (Desirable)

Knowledge:

• An understanding of Contravention Identification and Validation processes and requirements; (Desirable)
• Educated to A-Level or equivalent; (Desirable)
• Some knowledge of Road Traffic and Transportation legislation; (Desirable)
• Some Knowledge of working within a legal framework; (Essential)
• Knowledge of Road User Charging, bus lane and traffic enforcement regulations, legislative frameworks such as Scheme Orders and Traffic Management Orders and the enforcement of such schemes utilising outsourced service providers; (Desirable)
• Recognised qualification in CCTV traffic enforcement (or willingness to work towards qualification) (Essential)

Experience:

• Experience in a similar or relevant position in a public sector environment; (Desirable)
• Experience of working with computers, I.T systems and hardware; (Essential)
• Experience and success in delivering high quality customer focused service in a challenging, multi-disciplinary environment; (Desirable)
• Experience (or willing to learn) compliance and camera systems and understanding the importance of Road Network Compliance; (Desirable)
• Experience of working with computerised media management systems (Desirable)
• Experience of working to quality assurance and other targets (Desirable);
• Experience of preparing statistical or other reports (Desirable).

Application Process

• Please apply using your CV only
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
• PDF format preferred and do not include any photographs or images
• We may close this advert early if we receive a high volume of suitable applications.

Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel
TfL is currently unable to provide sponsorship to candidates for this role as the Home Office's eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries and advise candidates to check the Government's website for further information.
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Skills Required