Job Description

Location:

Rotherham, South Yorkshire

Company:

Norton Finance

About the Role

We're seeking a detail-oriented and proactive

Compliance Officer

to join our dedicated NHL compliance team. This role plays a key part in upholding the highest standards of regulatory compliance, with a strong focus on arrears management while supporting all aspects of day-to-day compliance operations. You'll be instrumental in ensuring our practices align with FCA and other regulatory requirements, while fostering a culture of integrity and professionalism across the business.

Key Responsibilities

Monitor underwriting, collections, and vulnerable customer cases; produce monthly reports for senior leadership Conduct monthly file reviews and call monitoring for 1st and 2nd charge lending and arrears cases Liaise with internal teams and external stakeholders to uphold compliance standards across the Collections Department Support complaint handling and fraud investigations for NHL Assist with FCA-related requests and ensure completion of annual mandatory compliance assessments Maintain and update the NHL vulnerable customer register Perform due diligence checks for new and existing brokers Review customer satisfaction surveys and provide actionable feedback Help maintain staff Training & Competency (T&C) files Stay current with regulatory changes (MCD/MCOB) and assist in implementing updates Collaborate closely with the Compliance and Oversight Manager and Group Production and Compliance Manager Contribute ideas for continuous improvement in compliance processes and customer outcomes

What We're Looking For

Proven experience in a compliance role within financial services, ideally with exposure to lending and collections Strong understanding of FCA regulations and consumer protection principles Excellent communication and interpersonal skills Analytical mindset with attention to detail and a proactive approach to problem-solving Ability to manage multiple tasks and work collaboratively across departments Experience with vulnerable customer handling and complaint resolution is a plus
Job Types: Full-time, Permanent

Pay: 28,560.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Life insurance Sick pay Work from home
Application question(s):

Are you familiar with FCA regulations or other financial compliance standards? Are you eligible to work in the UK?
Work Location: In person