Job Description

About Us

Ascend is the UK's leading manager of Single-Family Build-to-Rent homes, proudly delivering award-winning property management for over 10,000 homes nationwide. As we continue to experience rapid growth across all areas of our business, there has never been a more exciting time to join our team. We are committed to providing outstanding service to our clients and offer a supportive, collaborative, and rewarding work environment.

We have an excellent opportunity for an experienced

Compliance Officer

to become part of our team. Based at our head office in Sale, you will play a vital role in supporting the company's continued success.

The Ideal Candidate

We are seeking candidates with experience in a similar role, ideally within the private rental or hospitality sector. Customer service is central to our ethos, so we value a proactive and detail-focused approach. We are looking for someone who genuinely cares about their work, supports their colleagues, and is always willing to go the extra mile.

Key Responsibilities

Gather, review, and respond to Subject Access Requests in line with data protection regulations Investigate complaints thoroughly, including case reviews and meetings, with a strong focus on achieving resolutions Perform compliance-sensitive administrative tasks and manage critical business communications Produce and analyse MI reports Conduct trend analysis and contribute proactively to risk mitigation strategies across the business Support both internal and external client audits Keep up to date with relevant legislation within the property industry

Skills & Experience

At least 1 year proven experience in a similar position Excellent attention to detail Strong communication skills, confident engaging across all levels of the organisation Ability to produce clear and concise written communications, both internally and externally Effective time management and organisational skills Proficient in Microsoft Office applications Willingness to learn and adapt through ongoing upskilling Understanding of Anti-Money Laundering (AML), UK GDPR, or property industry practices (beneficial but not required)

The Benefits

Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your birthday Start your weekend early with a 4pm finish on Fridays Annual attendance bonus to thank you for your commitment Paid time off for medical screenings Enhanced company sick pay with length of service Reduced Christmas operating hours Contributory pension scheme for long-term financial security Recognition programmes celebrating employees who demonstrate our values and behaviours Enhanced maternity and paternity pay
Job Types: Full-time, Permanent

Pay: Up to 28,000.00 per year

Benefits:

Additional leave Company events Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking On-site parking
Work Location: Hybrid remote in Sale M33 7PE