Job Description

We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of ponds every year to keep our existing homes safe and descent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We'd love for you to join us achieve our vision.

Salary :

27,722.00

:

We have an exciting opportunity within Support Services for a full time permanent Compliance Officer within the Electrical Department.


This position has become available due to internal progression within Gentoo. The location of the post is currently based within Akeler House at Doxford International SR3 3XR. We are looking to relocate to Eastgate Point, Hendon, Sunderland within the next year.


As Compliance Officer you will report directly to Scheduling and Resource Team Leader.


Providing comprehensive administrative activities as needed in relation to the delivery of the end-to-end processes including reporting, collation of information and housekeeping. Act as a subject matter expert and work autonomously, ensuring all activities are completed in line with agreed KPIs.


As a Compliance Officer you will work a standard 36-hour working week, Mon - Fri, with an early finish on Fridays, the role is predominantly office based with the option of hybrid working twice a week at home. We ask that you have a flexible approach to meet the needs of the business, including occasional overtime as required.


The role is subject to a DBS check paid for by Gentoo.

Key Responsibilities

Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working, ensuring a customer focused approach and delivery of an excellent customer experience.



Update systems with information ( e.g. raising, cancel l ation, deletion & scheduling jobs, follow on work etc ) and documentation ( e.g. certification etc ).



Ensure all data input is completed accurately and in a timely manner .



Provide support for our Customer, Operatives and Call Handling Team to address and resolve queries and requests via various channels including email, telephone, Teams etc.



Complete scheduling activities as needed ensuring jobs are allocated in the most effective way and in line with priority ( maximising productivity and customer experience).



Complete cyclical (daily, weekly, monthly & annual) checking and housekeeping activities (including data cleansing) to ensure accuracy of data and identify potential issues - escalating issues as needed to Property Maintenance Managers.



Complete reporting and collate KPIs as needed to assist in the delivery of an effective and efficient service for our customers.



Support Managers in communicating with Operatives and booking / co-ordination of non-trade related appointments e.g. van servicing, training etc (liaise with Planners as needed).


What we are looking for:

Essential

Proven accurate and efficient administrative and data input skills. Excellent customer service, communication and interpersonal skills when supporting customers and colleagues. Excellent written and verbal communication skills. Organised and adaptable with the ability to plan and organise your own workload and meet deadlines. Work experience in a similar role ideally within a highly regulated business. Experience of providing an excellent customer focused service. Experience working in a fast paced environment Excellent computer skills including Microsoft packages as well as being able to confidently navigate around in house systems. Self motivated Data driven Collaborative working

Desirable

Detailed understanding of Excel and its functions , including pivot tables and v-look ups Experience of working in the Housing sector
Proposed interview dates will be Thursday 18th September PM & Friday 19th September AM.


Some of our great benefits include;


31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year. Early finish on Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. * Life assurance cover to the value of 3 times your annual salary