Job Description

Grade UE05: 29,588 to 33,951 per annum

User Services Directorate / Information Services Group

Full-time: 35 hours per week

Open ended: permanent

The Opportunity:

An exciting opportunity to be part of the Information Services team based in the Chancellors Building at the Bioquarter in the south of Edinburgh. Working with a positive, friendly and supportive team providing a wide range of IT services for the College of Medicine. The team covers support for Information Services at the Edinburgh Bioquarter and Central campus.



The post is open ended and is full time 35 hours a week, Monday to Friday. The post holder is initially required to be on-site full time; however, we are open to consider flexible and hybrid working patterns after completed required training and knowledge transfer. You will be reporting to the IS USD Campus Lead for the Bioquarter and Central area.

What the job involves:

Providing end user support, resolving technical problems and providing guidance on computer hardware, software and AV equipment Installing and supporting a range of operating systems but mainly Windows and OS X On-site support with the assistance of remote support tools Providing AV support for lecture theatres, seminar rooms and various meeting rooms Advising users on appropriate solutions ensuring compliance with policies and procedures Maintaining and updating internal knowledgebase

A bit about you:

Good working knowledge of Microsoft Windows and Apple OS Good knowledge of networking (DHCP, DNS, Firewall etc) Effective communication skills, both oral and written, with the ability to convey information in a clear, concise manner Good analytical and problem-solving skills Positive and proactive with the ability to deal with a wide variety of staff and visitors Ability to work independently and as part of a team





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We welcome informal enquiries about the role - to find out more, please email

Jens Brincker (IS USD Campus Lead)

at jens.brincker@ed.ac.uk .

As a valued member of our team you can expect:

A competitive salary. An exciting, positive, creative, challenging and rewarding place to work. To be part of a diverse and vibrant international community. Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our

staff benefits page

(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.



Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our

right to work webpages

(opens new browser tab).



The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note

The closing date for applications is

18th August 2025.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.







Interviews will be held in-person during

week commencing 8th September 2025.