Job Description

Concerto Support & Change Co-Ordinator

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.


Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service modelspanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational excellence while reducing cost and carbon impact.


Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

Be the person we need.

Your purpose

To be the first point of contact to resolve Concerto Support queries through the ticketing system. As a Change Coordinator, you'll also play a key role in supporting successful change across systems, people, and processes.

How will you be the change?

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We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way


And as a Concerto Support & Change Co-Ordinator with Bellrock, you'll do it by

Resolving queries relating to Concerto (Online CAFM System) through the ticketing system. Testing and escalating system bugs and errors to the relevant teams for resolution. Supporting weekly mobilisation communications to update Bellrock stakeholders on new clients, exits, and live projects. Leading or assisting with teams training sessions, user testing, and creating training documentation for Concerto and other systems. Coordinating CCN activities across departments, ensuring alignment between teams and clear communication of change impacts. Maintaining change and training logs; reporting progress to relevant leads. Undertaking any other duties in line with the nature and scope of the role.

What you'll bring

Excellent IT skills and confidence in using a variety of business systems. Experienced in developing clear, user-friendly training materials and documentation. Comfortable delivering one-to-one or small group training. Strong organisational and coordination skills. Ability to work with diverse stakeholders across departments.

What does it take?

If you're ready to be the energy that helps us build our business, share our success, and really own it as a Concerto Support & Change Co-Ordinator, you'll need


IT literate and confident navigating CAFM systems Excellent communication skills both verbal and written with a professional and proactive approach. Strong customer service focuses on the ability to liaise effectively with stakeholders at all levels. Ability to prioritise and manage multiple tasks effectively under pressure. Exceptional attention to detail and organisational skills.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from theLeicester office Working Pattern: two days a week in the office with the team and the remaining days working from home. Monday to Friday, 8:30 am to 5:00 pm, with an hour for lunch.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:


25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)


Salary exchange pension scheme


Life cover


Paid sick leave


Health Assured employee assistance and wellness program


Enhanced maternity, paternity and adoption leave


Salary sacrifice schemes: Cycle to work


Holiday purchase scheme of additional 5 days per year


Offers and discount scheme designed to save money on everyday shopping and essentials


Healthcare Cashplan


MotorSave Scheme


Refer a friend


Liftshare


Virtual GP

Helping you to shine

We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.


So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You.


Apply today.