Job Description

We are seeking an enthusiastic and experienced Concessions Supervisor to oversee the operation of all food and beverage outlets within our vibrant Fan Zone. You will lead a team to deliver outstanding service, maintain high standards of quality and hygiene, and help create a memorable experience for every fan on matchdays and event days.

Key Responsibilities

Supervise and coordinate the day-to-day running of concessions within the Fan Zone, ensuring efficient operations before, during, and after events. Manage, train, and motivate concessions staff to provide excellent customer service and uphold company standards. Oversee payment handling procedures, including opening and closing tills, reconciling takings, and completing required paperwork. Monitor inventory levels, assist with ordering, and manage stock rotation and waste reduction. Ensure all concessions operate in compliance with health, safety, and food hygiene regulations. Address and resolve customer issues promptly and professionally. Maintain cleanliness and presentation standards across all concession units. Assist with scheduling to ensure adequate staffing levels during busy periods.

Skills & Experience

Previous experience supervising in a hospitality, concessions, or event environment (ideally within stadiums or large venues). Strong leadership skills with the ability to train, motivate, and manage a diverse team. Excellent communication and customer service skills. Confident in payment handling, basic reporting, and following operational procedures. Knowledge of food safety and health & safety standards. Flexible approach with availability to work evenings, weekends, and holidays in line with the event schedule.

Typical shift patterns

Whilst this is a casual role, you will typically be offered shifts for the

23 home matchdays per season

, with shifts of approximately

10 hours each

, covering pre-match preparation through to post-match close down. Additional event days also be available.

Desirable Qualifications

Food Safety / Food Hygiene certificate (Level 2 or above). First Aid or Health & Safety training.
Pay: 13.70 per hour