Job Description

Job Title: Concierge- Lough Erne Resort


Are you a dynamic and service-oriented individual looking for an exciting opportunity in the hospitality industry? Lough Erne Resort, a prestigious 5-star luxury resort nestled in the heart of County Fermanagh, Northern Ireland, is seeking a talented Concierge to join our team on a casual contract basis typically 2 days a week.

About The Role

Job Title: Concierge- Lough Erne Resort


Are you a dynamic and service-oriented individual looking for an exciting opportunity in the hospitality industry? Lough Erne Resort, a prestigious 5-star luxury resort nestled in the heart of County Fermanagh, Northern Ireland, is seeking a talented Concierge to join our team on a casual contract basis typically 3 days a week.


Position: Concierge


Location: Lough Erne Resort, County Fermanagh, Northern Ireland


Job Summary:


As a Concierge at Lough Erne Resort, you will play a crucial role in providing exceptional guest experiences. You will be responsible for ensuring the smooth and efficient operation of the front desk, assisting guests with inquiries, and providing personalised services that exceed their expectations. Your attention to detail, excellent communication skills, and passion for customer service will contribute to the overall success of the resort.


Responsibilities:

Greet guests in a warm and friendly manner, providing a personalised and memorable arrival experience and assist with luggage. Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency. Respond to guest inquiries promptly and courteously, providing information about the resort's facilities, services, and local attractions. Offer recommendations for entertainment, and other activities, tailoring suggestions to suit individual preferences based on the local area. Coordinate transportation arrangements for guests, including airport transfers and local transportation. Handle guest requests and concerns, resolving issues promptly and escalating when necessary. Maintain a thorough knowledge of resort amenities, events, and promotions to enhance the guest experience. Maintain a clean and organised front desk area, ensuring supplies are well-stocked and equipment is functioning properly. Collaborate with other departments to ensure seamless communication and smooth guest transitions. Adhere to all company policies, procedures, and safety standards to maintain a secure and enjoyable environment for guests and staff.

Qualifications:

Strong interpersonal and communication skills, with the ability to engage with guests from diverse backgrounds. Excellent organisational and multitasking abilities, with a keen eye for detail. Ability to remain calm and composed in high-pressure situations. A passion for delivering exceptional customer service and exceeding guest expectations. Flexibility to work various shifts, including weekends and holidays.

Contract Details:

The position offers competitive compensation and benefits.

Please note a full UK driving licence is required for this role as use of the Resort car may be required depending on guest needs.


If you are ready to embark on an exciting journey with Lough Erne Resort and contribute to creating unforgettable experiences for our guests, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position.


Please note that only candidates selected for an interview will be contacted. We appreciate your interest in Lough Erne Resort.


Lough Erne Resort is an equal opportunity employer committed to diversity and inclusion within the workplace.

Required Criteria

Skills Needed

About The Company

A WORLD APART Lough Erne Resort, is the ultimate expression in old world heritage and new world luxury. Located minutes from Enniskillen, Irelands only island town, it is easily accessible from Belfast, Dublin, Derry, Donegal and Sligo Airports. Nestled on a 600 acre peninsula on the breath-taking Fermanagh Lakes, its 120 Luxury Rooms & Suites, offer stunning panoramic views from almost every vantage point. The Resort features two championship golf courses, including The Faldo Course, The Academy, The Thai Spa, 6 Conference & Meeting Rooms, a variety of innovative Dining experiences from our talented culinary team led by acclaimed Executive Head Chef Stephen Holland, combined with the adventure playground that is the Great Outdoors. Any stay at Lough Erne Resort guarantees the perfect combination of relaxation, adventure, fine food, delectable drinks and the warmest Fermanagh welcome. The resort team will work with you and your clients to curate event solutions and experiential programmes for our luxury Golf, Incentive, Meetings & Group travel products set against the incredible backdrop of the Fermanagh Lakes.

Company Culture

Careers at Lough Erne Resort




At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills.


Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first


Need and Anticipation:


The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times


The Best Working Conditions:


We believe in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.

Company Benefits

You can expect excellent training and career development opportunities at Lough Erne Resort


Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Free parking, Competitive salary, Preferential room rates, Long service recognition, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

10.00 - 12.21 per hour