Job Description

Location:

Harrow on the Hill

Company:

Diff_Rent

Hours:

Weekends 7am-10pm, Weekday evening shifts 6pm-10pm are also available.

Job Summary

Diff_Rent is seeking a friendly, professional and reliable

Part-Time Front Desk Concierge

to join our team in Harrow on the Hill. As the first point of contact for our residents, you'll be responsible for creating a welcoming environment while ensuring smooth daily operations at the front desk. This role is perfect for someone who enjoys helping others, has concierge or customer service experience, and knows the local area well.

Key Responsibilities

Warm Welcome:

Greet and assist residents in a friendly and professional manner.

Efficient Check-In/Out:

Manage resident arrivals and departures using our digital systems.

Prompt Support:

Respond to inquiries and resolve resident issues in a timely and effective way.

Accurate Records:

Maintain up-to-date records and perform administrative duties with a high level of precision.

Tidy Workspace:

Ensure the front desk remains clean, organised, and presentable at all times.

Phone & Email Communication:

Handle incoming calls and messages professionally, routing them as necessary.

Administrative Assistance:

Support the wider team with general administrative tasks to keep operations running smoothly.

Requirements

Previous concierge or customer service experience preferred but not necessary Strong knowledge of the local Harrow area is an advantage Comfortable using basic computer systems Excellent organisational and multitasking abilities High attention to detail, especially in data entry Confident, clear communication skills, both in-person and on the phone Self-motivated and team-oriented Flexible to work evenings, weekends, and holidays

Benefits

Competitive hourly rate Flexible part-time hours, with potential for additional shifts Opportunities for professional growth within property management Potential for overtime Bonus opportunities Full training provided
Job Type: Part-time

Pay: From 12.50 per hour

Benefits:

Company pension Employee discount On-site gym
Education:

GCSE or equivalent (preferred)
Experience:

customer service or sales: 1 year (preferred)
Language:

English (required)
Work Location: In person