Job Description

Concierge

Rose House, 63 Blakelock Gardens, Hartlepool, TS25 5QW

12.39 per hour

30 hours per week

Sanctuary Supported Living is committed to safeguarding and promoting the welfare of everyone that we support and care for and we expect all employees and volunteers to share this commitment. Therefore, all appointments are made subject to satisfactory Disclosure and Barring Service, qualification and pre-employment checks.


We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence.


No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day.


And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Concierge will include:

Being a first point of call to receive and direct all customer queries Developing good relationships with customers, helping them develop life skills Handling occasional emergency/challenging situations Going above and beyond to ensure an excellent service is provided to our customers Occasionally organising and running social activities Some health and safety responsibilities e.g. fire safety checks Ensuring the security of the service is maintained
Writing and updating customer notes

Skills and experiences:

Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse Previous experience working under challenging circumstances Good communication skills
Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata A pension scheme with employer contributions A variety of online discounts and rewards from major retailers Health and well-being plans Life assurance Family friendly arrangements, including opportunities for flexible working Tax efficient savings through our Cycle to Work scheme
A wide range of learning and development opportunities

Job Reference: 223261

We are only currently accepting applications from those with the right to work in the UK.


If you are applying internally, don't forget to use your internal careers account to submit your application.


We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.