Job Description

Concierge
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Concierge Team at the exclusive
Under the inspiring leadership of our Head Concierge, Jonathan Wade, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels
The successful candidate can expect to be offered a variety of shifts and whilst the position is advertised on a casual basis, we would also be pleased to discuss a full or part-time contract.
The rate of pay for this position is 9 - 12.25 per hour, depending on your age.
We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development. For further details about our employee benefits click .
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About the role
To be responsible for providing a professional concierge service for the greatest enjoyment of our guests.
To welcome guests to the hotel, directing and assisting them as required.
To provide guests with information on facilities, services, events and attractions, tours, travel routes and transport schedules, arranging tickets, bookings, appointments and reservations as required.
To provide guests with maps, brochures and other literature, relevant to the area.
To be aware of all hotel services and be proactive in the sale of these to guests.
To ensure you handle, store and deliver guest luggage with care and to the appropriate destination.
To provide a guest car parking service.
To assist guests with any reasonable request for hotel services.
To work effectively with colleagues to ensure an harmonious working environment where all employees are treated with respect and dignity.
To maintain the security of guest property and storage areas at all times, immediately reporting any breaches.
To comply with all health, safety and hygiene policies and procedures.
To respond to guest complaints with courteously and efficiently, finding the appropriate solution or escalate to the management team when required.
Any other duties as required by management.
About You
We would love you to have some similar previous experience and a passion for excellent guest service.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria

• Right to Work in the United Kingdom
• Full clean driving licence with no penalty points.
• Must have excellent attention to detail
• Work well under pressure and be a team player
• Excellent communication skills
• A professional appearance
• A passion for tourism and hospitality

• Previous hospitality experience
• Knowledge of Tourist destinations in the local area and across Northern Ireland

• Hospitality
• Exceptional Customer Service Skills
• Local Knowledge Skills