Job Description

"The world is yours with Melia"


It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world

Our Benefits Package Includes:

Competitive Salary

Holidays

: 28 days' holiday including 8 public holidays

Season Loan Ticket

Contributory pension scheme and Life Assurance

Discounted dental and health cover with HSF

Travel & Food discounts

: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development

: programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:

fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts: with Perks at Work

The successful candidate must already have eligibility to work in the UK.

Job Mission

The Concierge is in charge of managing the entire VIP guest experience and that of guests staying in the superior attribute rooms in the hotel, always offering them unique and personalized experiences in the destination and committing to achieving excellence in the satisfaction of these guests.

What will I have to do?

Manage the experience of VIP guests and guests staying in superior rooms, ensuring excellent service, personalizing their stay, anticipating their needs and exceeding their expectations. Manage the arrival of VIP guests and guests staying in superior attribute rooms, ensuring that they have all the information about the hotel services and facilities during their stay. Efficiently manage all guests' requests, in terms of information, requests and/or special services, applying upselling and cross-selling techniques to optimize the hotel's extra revenues and committing to achieve their complete satisfaction. As a destination ambassador, they are responsible for being a city insider and bringing the local culture closer to the guest, offering them destination experiences according to their tastes and preferences. Coordinate butler services, committing to service excellence. Manage customer incidents, following the established protocols. Comply with the attributes, standards and manuals applicable to their department. Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans. Support with the digital experience of guests during their stay, as per the global strategy. Verify material orders following the set product guidelines, for better optimization of economic resources.

What are we looking for?

Minimum 2 years Experience in hospitality Driving license A team player Strong knowledge of London Strong attention to detail Fluent communication - multiple languages would be beneficial

At Melia we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Melia an opportunity for constant growth and a passport to create your future wherever you want.


Our warmth, proximity and passion for what we do make working at Melia an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,

VIP

people.


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.


In addition, we are committed to the sustainable growth of our sector through a great socially responsible human team. In this sense, our motto is "

Towards a sustainable future, from a responsible present

" Thanks to all the collaborators we make it possible.



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ery

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nspiring

P

eople

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