Job Description

Concierge

Are you passionate about delivering an exceptional patient experience in one of London's most prestigious medical environments? We are seeking a Concierge to join our Harley Street team - a polished individual dedicated to creating a seamless, high-quality experience for every patient who walks through our doors.


Reporting to our Patient Service's Manager, the successful Concierge will play a pivotal role in ensuring a smooth and welcoming journey. They will be the first point of contact for our patients, assisting them with a professional and friendly conduct.

Key Responsibilities:

Provide a warm, professional welcome to every patient, ensuring their first impression reflects the high standards of 9 Harley Street. Verify patient details discreetly and guide them seamlessly to the appropriate reception or consultation area. Maintain a calm, reassuring presence at all times, ensuring patients feel supported and cared for throughout their visit. Prepare consulting rooms for use, ensuring they are immaculate and fully equipped. Liaise with Nursing teams to confirm required medical equipment is available and in working order. Assist with the movement, organisation, and proper storage of medical equipment. Collect and deliver pathology samples securely and promptly to the laboratory. Provide beverages to patients and consultants, maintaining the highest standards of service.

This role will also involve general support in areas of administration and housekeeping as and when required.

Concierge

Qualifications

Minimum GCSE education or equivalent to include English and Maths.

Experience

Patient and customer focused. Ability to communicate clearly and effectively with people at all levels.

Skills

Excellent communication and customer service skills. Able to manage and prioritise own work load based on the activity of the day. Ability to stay calm under pressure.

Desirables

Knowledge of health and safety in the workplace. Knowledge of waste management within a hospital environment. Hospitality experience desired.

Concierge

About us.

9 Harley Street boasts 8 consulting rooms, 4 treatment rooms, and is home to our cardiology centre and our imaging centre which offers MRI, CT and Ultrasound scans.


25 Harley Street is home to our Pathology Services, X-Ray and DEXA imaging services and 11 consulting rooms, further expanding the range of services for Phoenix Hospital Group.


9 and 25 Harley Street offer a quick and efficient service with appointments available to suit you and with no waiting lists. We aim to provide a prompt diagnosis and a high quality of care.


Our clinics are a short distance away from Oxford Circus and Bond Street, or you can travel to us by bus: Oxford Circus bus stop OG accessed via routes 25, 55, 8, N55, N8.


Phoenix Hospital Group has 4 other other hospitals: Weymouth Street Hospital (London), Phoenix Hospital Chelmsford (Essex), One Hatfield Hospital (Hertfordshire) and One Ashford Hospital (Kent).

Concierge

Our Recruitment Process

At Phoenix Hospital Group we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

Phoenix Hospital Group is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK. We are unable to offer sponsorships.

Phoenix Hospital Group reserves the right to remove job adverts prior to closing date.