Job Description

Concierge

Contract: Government

Location: London, CR0 2WF

Hours of work: 40 (Mon - Fri)

Pattern (1 week each): Early: 06:30 - 15:30 / Late: 09:30 - 18:30

Contract Type: Permanent

At ISS, we create places that work, think, and give. As part of this placemaking culture, you will play a key role in driving the customer touchpoint journey and serving as an ambassador for exceptional workplace experience for both GPA and ISS.


In the role of Receptionist / Concierge, you will be part of the workplace experience team, facilitating and implementing best practice across all front-of-house areas while delivering a professional service to customers, building users, and visitors.

ISS is committed to providing our Workplace Placemakers with the knowledge, skills, and tools they need to deliver exceptional service to our customers, connecting people and places to make the world work better.


As part of this, one of your key responsibilities will be to create a memorable workplace experience and moments that matter for all internal and external stakeholders.


You will champion and implement our service culture mindset, promoting the right behaviours to deliver a positive impact on colleagues and customers, and to create a workplace that delivers on our purpose.

Key Responsibilities

Assist in delivering the unexpected to our clients through first-class customer service. Act as a natural host who makes customers, visitors, and colleagues feel at home within the location. Serve as the main point of contact for customer requests and enquiries. Work with the security team to ensure all processes are followed. Assist in answering all telephone enquiries for the site, including room bookings and setup. Support the onsite management team with high-profile events. Support in creating the best customer and workplace experience. Develop relationships and capture clients' individual requirements for future site visits. Demonstrate a keen eye for detail and share notes and feedback with the team. Work on community initiatives to develop connections. Undertake tours of the building to ensure best practice and report any faults or concerns at the earliest opportunity. Support key events both during and outside normal working hours. Provide support to the Workplace Experience team as required and during periods of annual leave.

Professional and Personal Competencies/Qualifications

First Aid training is preferable, but can be provided as part of the role. IOSH certification is preferable, but training will be provided as part of the role. Workplace Experience Programme training is preferable, but will be provided as part of the role. Experience of working in a high-profile environment. Excellent verbal and written communication skills. Ability to work within a highly confidential environment. High level of knowledge and capability in Microsoft Office applications. Experience of working in public sector commercial environments is preferable. Ability to successfully manage multiple stakeholders' demands and associated time pressures. Previous experience in general reception, customer service, or administration tasks is preferred.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person