Job Description

Concierge

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.


As our

Concierge

, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.


Your role is to support the Head Concierge and represent the department in their absence.

As a Concierge, you will receive:

Salary: 13.48 per hour plus great benefits

Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day- including days off if you wish to come in! Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to 750! Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training

We are looking for our

Concierge

who:


Has excellent interpersonal skills and the ability to connect with others Promotes a helpful and professional image to our guests and our team
Manages requests promptly, helpfully, politely, and with a caring attitude
Ensure a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc. Who will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services Possesses a good command of English and excellent communication skills Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care With previous experience as

Concierge

in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.