Job Description

As a Concierge, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! You'll be the first person to greet and welcome guests into our hotel, using your savvy knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you'll be delivering first-class service to our guests.
Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you're our ideal Concierge, you will:

• Be yourself!
• Take all opportunities to exceed guests' expectations
• Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
• Have a genuine desire to support others in a fast-paced environment
• Be able to organise and prioritise multiple requests at any given time

Why come join us?
We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, your hard work and pace is valued so it's our role to keep you at the top of your game as a Hospitality professional! Our GROWonline learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, Come Join Us Guest Care training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years'; there's never been a more exciting time to come join us!
Hotel Gotham 100 King St, Manchester, Lancashire, M2 4WU

• Job RefJI26798
• BranchHotel Gotham
• LocationManchester
• Salary/BenefitsCompetitive Salary
• Contract typePermanent
• HoursFull Time
• Shift pattern7 days - Mon, Tue, Wed, Thu, Fri, Sat, Sun (United Kingdom)
• Hours per week40
• Date posted29/05/2025
• Closing date01/07/2025

About Hotel Gotham
Gotham is presented as a plush hotel, with an exclusive club bar and a fabulous dining venue. It can be an escape, a multisensory experience, and above all, a place to have fun.
Gotham is located at 100 King Street in the central conservation area and is housed in one of the city's grandest, listed buildings - a former premises of Midland Bank. Standing at the head of King Street, proudly atop the hill amidst architectural nods to the Grecian and Baroque, Hotel Gotham draws inspiration from these surroundings and rises up like an imposing castle of stone and steel. Designed by Edwin Lutyens in 1928 in the Art Deco style of the time, is it any wonder it was referred to as 'The King'? In terms of architecture, the neoclassical design is unusual for Manchester. But we quite like that. We celebrate difference at Gotham.
Behind the scenes
Hotel Gotham naturally draws attention to itself. It hit the national news in 2010 when it was alleged that safe deposit boxes containing jewellery and gold, not to mention master tapes from Joy Division and New Order recording sessions, were found on the site. Gotham was always going to be unpredictable and make a statement. It was always going to be a unique experience, a spectacular destination, with a taste for the theatrical. This is why we wanted to bring it to the Manchester Stage. At Gotham, we believe that luxury is as important as location and history. We believe style should complement substance, and we are not too taken by the idea of compromise. We don't see Gotham as your average hotel. From day one it was always going to be special. As Foo Foo Lammar once said 'If you're a star, why not twinkle.'
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!