Job Description

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.


Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title :

Building Concierge - St Michaels

Team :

Site

Who Does This Role Report Into?

Guest Experience Manager

Role Summary / Purpose and Scope

Arguably the most important appointment of the building, a front of house role that gives the building personality and puts life and soul into everyday occupation for our guests.

Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them;

Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful - whether lobbies, WCs, showers, cycle stores or smokers' areas - being house proud and thinking about whether these spaces are working for their customers.

You are the Building Champion!

By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do.

It's all about the people in the building. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with tenants/ occupiers and get a true understanding of their needs and where building services can help.

Candidates for this position will be evaluated on their ability to exercise patience, compassion, grit and kindness.

You must be eager to grow; this role is designed to push you to grow personally and professionally. Embrace accountability and ownership, you will be expected to make meaningful and innovative contributions to the experiential aspects of the building and its digital layer. This requires willingness to take on new challenges, experimentation and embracing learning from your failures.

Skills, Knowledge and Values

Skills (People & Technical)

To deliver a 5 welcome to all visitors to St Michaels, and take control of the visitor management process
Maintain overall responsibility of how common areas are presented, performing cleaning audits Support with meeting room bookings, manage and maintain the meeting rooms for occupiers and visitors Promote and maintain a safe, healthy and sustainable working environment in line with regulations, policy and procedure Have good knowledge of the local area Maintain the occupier App Excellent organisational skills Strong interpersonal skills, capable of communicating across at various levels Proactive, flexible attitude to the changes to the company, IT systems and the role Fast and accurate typing skills Able to use own initiative Fulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative framework

Values & Behaviour

Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications:

Working Hours:

37.5 hours per week between the hours of 7am - 6pm Monday to Friday

Salary Range (Based on Experience)

24,570 - 25,000

per annum, depending on experience.

About MAPP

We believe property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too.