Job Description

Summary

We are seeking a Concierge to join our team at Wildheart Residential Management Limited. This role is essential in delivering top-notch services and enhancing the overall experience for our residents. The position is based in one of our vibrant apartment communities, where you will play a key role in fostering a welcoming environment.

Responsibilities

Offering a warm and professional welcome to residents, visitors and contractors etc Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings Building a network of local contacts to ensure high quality recommendations. Acting as a first point of contact for queries and complaints Dealing with lost property and locating missing items Liaising with cleaning and grounds maintenance contractors to ensure that safety and cleanliness standards are maintained Taking monthly meter readings and adding to the notice board as well as dealing with any adhoc reading requests throughout the month Rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas) To pro-actively deal with any maintenance and problems identified Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedures To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events To manage car parking to ensure everything runs smoothly Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance Building Patrols, CCTV Monitoring & Safety Checks Handling general enquiries such as queries, complaints and maintenance requests where necessary, conducting viewings/inspections/appointments at the request of the company To complete bin rotation on a regular basis and where possible to clear obstructions from bin chutes. Assist with updating occupiers regarding maintenance and compliance issues Conduct weekly fire alarm testing and monitor temporary fire alarm system

Requirements

Proven experience in similar roles preferred. Strong communication skills, both verbal and written. Excellent time management skills with the ability to prioritise tasks effectively. Familiarity with phone etiquette and customer service best practices.
If you are passionate about providing outstanding service and creating memorable experiences for residents, we invite you to apply for the Concierge position at Wildheart Residential Management Limited today!

Job Type: Part-time

Pay: Up to 12.21 per hour

Benefits:

Company pension
Work Location: In person