Job Description

Concierge. Parklands Care Home

Hours:

38 hours per week, working 4 shifts per week OR 19 hours per week, working 2 shifts per week

Salary:

12.48 per hour

Shifts:

8am-6pm



Are you a welcoming and organized professional who enjoys creating exceptional guest experiences? Join our team as a Concierge at Parklands Care Home, where your role will be key in ensuring residents and visitors feel valued and supported from the moment they arrive.



Situated just a short walk from the beautiful Hesketh Park, Parklands is thoughtfully designed to promote comfort, wellbeing, and independence for our residents. As a Concierge, you'll be the first point of contact, providing friendly assistance, managing inquiries, and helping maintain a warm, inviting atmosphere throughout our purpose-built facility.

Key Responsibilities:

Reception & Visitor Management:

Greet visitors warmly, conduct show rounds, manage sign-ins, and update the visitor booking system.

Communication:

Answer phone calls, respond to enquiries, and provide accurate information to residents, families, and staff.

Administrative Support:

Assist the Home Manager, Deputy Manager and Administrator with various administrative tasks such as record updates, data entry, resident finance, reports and filing.

Maintain Environment Standards:

Ensure the reception area and communal spaces remain clean, safe, and welcoming.

Team Collaboration:

Work as part of a team to ensure smooth daily operations and support your colleagues when needed.

Confidentiality:

Handle sensitive information with care, adhering to privacy and safeguarding policies.

Sandstone employees enjoy a range of benefits:

Free Meals*. Free DBS.

Discounts on the high street- with retailers like Asda, Costa and Argos
Refer-a-Friend - and get a 250 bonus

Flexible pay- choose when you are paid, and get money management tips too
Free wellbeing programme - helping you look after your physical and mental health

Employee recognition scheme - we recognise and reward great work

Pension scheme - helping you plan for your retirement

In-house training - on-going face-to-face training, tailored to you

Career opportunities - The chance to 'make your mark' and play a key role



Overtime is paid for working over full time hours. However, overtime enhancement will not feature on your contract of employment and can be withdrawn at any time as managers decision is final.Free meals are given if working over an 8 hour shift and are subject to terms and conditions. Discounts are accessed using our 'Reward Me' app. Flexible pay is available via 'STREAM'.

What are we looking for:

Experience:

Previous experience in a receptionist or administrative role, ideally within a care environment.

Passion for Care:

A genuine interest in the health and social care sector and a desire to support others.

Communication Skills:

Strong verbal and written communication skills, with the ability to interact confidently and professionally.

Organizational Skills:

Excellent attention to detail, able to multitask and prioritize effectively in a busy environment.

IT Skills:

Proficient in using computer systems, including Microsoft Office, and experience with booking and record-keeping systems.

Team Player:

Flexible, proactive, and capable of working independently or as part of a team.

Sandstone Care Group is an Equal Opportunity Employer:

We welcome and encourage applications from all backgrounds. We embrace diversity within each service, as we think it is important that the Social Care Workforce represents the people it serves. We welcome applications from people from backgrounds including disabled candidates, Black, Asian and Minority Ethnic (BAME) candidates, LGBTQ+ as well as non-binary candidates, and those with experience of mental health.